Show Notes

Tania is a public servant who’s also a working artist. In this episode, we talk about what it’s like to be an artist with a job. We also deep dive into design strategy, including design thinking, user research, and service design.

• (0:02:28 ) Artists in the office: The challenges and value.


• (0:03:50 ) Receiving flak: The art world vs the corporate world.


• (0:05:42 ) Finding time for art: Using your leave and dispelling the myths.


• (0:07:58 ) Modifying work hours in the public sector.


• (0:10:20 ) The demise of the 'Working class artist': The risks of a lack of diversity.


• (0:14:21 ) Plays about public service and how working within affects the art. 


• (0:18:14 ) Working inside a framework: How it benefits creativity.


• (0:19:56 ) Being bilingual in Ottawa and the journey to public service. 


• (0:22:14 ) What a contact center does and the concept of service.


• (0:24:07 ) Design Thinking: Improving service and user experience.


• (0:26:45 ) Change Management and Design Thinking's link to theater training.


• (0:29:00 ) Transferable skills: How they can be beneficial on both sides.


• (0:30:59 ) MIT lectures and marketing mishaps: Why the end user is essential.


• (0:33:42 ) Convincing people that end users matter: User research and feedback.


• (0:37:30 ) Evidence based decision making and empathy.


• (0:38:08 ) A captive audience: Believing people want to do better.


• (0:41:17 ) Agile methodologies and development in the public sector.


• (0:42:43 ) Service design: What it is and why it is important.


• (0:44:57 ) AI, Machine Learning and Omnichannel Service Delivery.


• (0:47:31 ) Acronyms, buzzwords and the move to Plain Language use.


• (0:50:01 ) Plain Language: The benefits of making sure everyone understands.


• (0:52:41 ) Gaming: Faster thinking and strengthening focus.


• (0:55:08 ) Fortnite, MMO games and griefers.


• (0:56:40 ) Keeping up with the kids and esports.

Follow Tania on Twitter: https://twitter.com/tanialevy
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