Episode 01: Checklists vs Value-focus in Customer Success with Stephan Howsepian
Update: 2021-03-15
Description
For the first instalment of Launch Station, we spoke to Stephan Howsepian, who leads a team of Technical Account Managers (TAMs) at Citrix, delivering premium Customer Success Services to its high-profile customers.
In this episode, you’ll hear him answer questions on:
- What a Customer Success Manager should focus on
- The best way for a CSM to deliver value to clients
- The ideal attributes and skills for Customer Success roles
- Inputs for leaders in Customer Success
…and more.
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