DiscoverThe Commerce Marketer Podcast: Talking eCommerce, Email Marketing, Retail, and MoreEpisode 021: IP Infringement in Retail and Ecommerce
Episode 021: IP Infringement in Retail and Ecommerce

Episode 021: IP Infringement in Retail and Ecommerce

Update: 2018-04-10
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For retailers today, protecting your IP (intellectual property) against counterfeiting and knock-offs is a difficult task. And the prevalence of third-party marketplaces, such as Amazon and eBay, the ability to source products, and the ease of standing up a new website make policing IP infringement even tougher. How can you monitor for it, and how should you respond when it happens?

In this episode of The Commerce Marketer Podcast, I sat down with Sarah Nagae, special counsel at law firm Nexsen Pruet, to discuss the various types of IP infringement, the IP you may unknowingly have on your site, the best way to work with marketplaces, and when to get your legal team involved.

You'll also hear about:

• How to protect your brand from IP theft and monitor for potential infringement.
• Whether product descriptions are considered a form of IP.
• What to do when you spot infringement on third-party marketplaces.
• When copyrights “self-arise” and why it's important.
• The effect of intent-to-use filings on new businesses.
• How to proceed when infringement happens cross-border.

To contact Sarah or learn more about Nexsen Pruet:
SNagae@NexsenPruet.com | @TrademarksRDU | www.NexsenPruet.com

We welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guest

And stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via Apple Podcasts or many of your other favorite podcast apps.
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Episode 038: Bringing Retail Supply Chain-Sexy Back
Have you ever checked a store’s site to confirm an item is in stock, only to get there and find that it wasn’t? Or maybe went to order something online but found it will take more than one week (gasp!) to reach you? What’s the next move… wait a week or shop elsewhere?Consumers today expect speed and efficiency with online purchases, and inefficient supply chain management can not only create a poor customer service experience but also unnecessarily increase retailers’ costs.In this episode of The Commerce Marketer Podcast, I’m joined by Bob Carver, the VP of Cloud Inventory Solutions at DSI. We’re going to talk about current supply chain trends, the evolution of supply chain management, why omnichannel is still difficult for retailers, and what to expect in the years to come. While it may not sound like a sexy topic, the supply chain matters to business success. And don’t worry, we’ll keep you entertained!You’ll hear about:•The evolving landscape of the supply chain and how it’s impacting retailers.•How global commerce has disrupted the supply chain.•When you should reassess your supply chain infrastructure.•How last-mile delivery is impacting the traditional supply chain.•Why retailers should look at last-mile as a revenue opportunity.•The biggest obstacle for transitioning supply chain management systems.•How one retailer successfully removed a distribution center to increase efficiency.Learn more about DSI: Bob.Carver@DSIglobal.com | https://www.dsiglobal.com/ | Twitter: https://twitter.com/dsimobile I welcome your feedback, invite you to share any topics you’d like to hear more about, or let me know if you're interested in becoming a guest. Greg.Zakowicz@Bronto.com | https://twitter.com/WhatsGregDoing | #TCMpodcast #BrontoPodcastSPONSOR:This episode is brought to you by:Oracle BrontoThe Bronto Marketing Platform powers personalized multichannel content that generates the higher engagement needed for retail success. Keenly focused on the commerce marketer, Bronto continues its longstanding tradition as a leading email marketing provider to the global Internet Retailer Top 1000 and boasts a client roster of leading brands, including Rebecca Minkoff, Timex, Lucky Brand, Theory, Brooks Sports, Ashley Homestore and Christopher & Banks. For more information, visit http://www.bronto.com

Episode 038: Bringing Retail Supply Chain-Sexy Back

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Episode 037: Paid Search Strategies, Changes, and Trends for 2019

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Episode 036: How to Get Amazon Reviews & Why Your First 50 Matter

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Episode 035: Creating a Curiously Awesome YouTube Marketing Strategy
Retailer Vat19 has taken a video-first approach to marketing. With over 1,200 YouTube videos, and the majority of website traffic and sales originating from the channel, they have become dependent on YouTube videos to drive sales. But what happens when YouTube changes their algorithms, sending site traffic and sales plummeting? What happens when consumers tune out a video after only a few seconds? What happens when free social marketing turns out to be anything but?In this episode of The Commerce Marketer Podcast, founder and CEO of Vat19.com, Jamie Salvatori, discusses their approach to video marketing, why they chose YouTube as their primary marketing tool, how they adapted to YouTube algorithm changes, and how YouTube content changes caused employees to eat worms and brains.You’ll hear about:•Why Vat19 views YouTube more favorably than Facebook and Instagram.•Lessons learned from failed Facebook advertising.•How algorithm changes to YouTube impacted their business and content strategy.•How many views do they need to consider it a successful video?•Why the title and thumbnail may be more important than the video content.•When a video content strategy is right for your business.•A lengthy hot dog sandwich debate and Greg’s greatest fear.To learn more about Vat19: http://www.vat19.com YouTube: https://www.youtube.com/user/vat19com/ Twitter: https://twitter.com/vat19 Instagram: https://www.instagram.com/vat19/ We welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | https://twitter.com/WhatsGregDoing | Become a guest --> https://cmpodcast.wufoo.com/forms/join-the-commerce-marketer-podcast/ And stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, you can subscribe to our series via: Spotify: https://open.spotify.com/show/7MDybDi1gAuQ1XlzFCtlHr Apple Podcasts: https://itunes.apple.com/us/podcast/oracle-bronto-the-commerce-marketer-podcast/id1261010964 Google Play: https://play.google.com/music/m/Ib2qjjjrnsdudd4mu2ud2go2aoa?t=The_Commerce_Marketer_Podcast_Talking_eCommerce_Email_Marketing_Retail_and_Moreor many other places where you listen to favorite podcasts.

Episode 035: Creating a Curiously Awesome YouTube Marketing Strategy

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Episode 033: The Tricks – and Treats – of Being an Entrepreneur

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Episode 032: May the On-Demand Economy Be With You
Consumers love to get things they want - when they want them. The on-demand economy has disrupted traditional consumer services, much like ecommerce and online marketplaces disrupted traditional retailers. From on-demand grocery delivery to rideshare drivers delivering dinner, the on-demand economy is continuing to evolve. In this episode of The Commerce Marketer Podcast, I am joined by Scot Wingo, founder of the on-demand car care service Spiffy. We’ll discuss how the on-demand economy has changed over the past several years, common reasons why on-demand companies fail, challenges with user adoption, and how to evolve and grow in an increasingly competitive space. And what the heck – we’ll even talk some Star Wars too!In this episode you’ll hear about:•Has on-demand hit its peak or are we just starting?•The biggest challenges of starting an on-demand business.•Lessons on-demand customers can teach online and omnichannel retailers.•Challenges Spiffy faced with scaling and how they overcame them.•What Amazon taught Scot about an effective on-demand business.•How listening to customers propelled the business forward.•Which data points can suggest the right markets to expand to?To contact Scot or learn more about Spiffy / Channel Advisor: www.GetSpiffy.com | @GetSpiffy | @ScotWingo | Jason & Scot Show | www.channeladvisor.comWe welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing |

Episode 032: May the On-Demand Economy Be With You

2018-09-1000:38:44

Episode 031: The Changing Face of Loyalty Programs
Loyalty programs are created to encourage repeat customers, build brand advocates, and drive loyalty. But in today’s age, how consumers respond to and engage with retailer loyalty programs is changing. Monetarily incentivizing customers in order to move them from one tier to the next is not a recipe for long-term loyalty. What’s a retailer to do?In this episode of The Commerce Marketer Podcast I am joined by Chris Bechtel, VP of Growth & Marketing at Annex Cloud. We’ll discuss all things loyalty programs, such as program structure, types of rewards, KPIs to monitor, and more. Loyalty programs may be changing, but they’re far from dead. In this episode you’ll hear about:•How to define the goals of your program and why it’s so important•Ways to provide value for customers with loyalty program design•Incentives, experiential rewards, and guiding consumer behavior•Proper ways to use experiential rewards•Macro vs. micro KPIs. Which is more important?•How to treat customers who purchase but do not engageTo contact Chris or learn more about Annex Cloud: Cbechtel@AnnexCloud.com | www.AnnexCloud.com | @AnnexCloud We welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing And stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via Apple Podcasts, Google Play or many other places where you listen to podcasts.

Episode 031: The Changing Face of Loyalty Programs

2018-08-2800:49:41

Episode 030: CRO, Email Marketing, UX, Website Tests and “Princey” Things
I'm joined by Jamie Schreter, Chief Strategy Officer at the ecommerce agency diff, for a wide-ranging conversation covering topics like CRO, website testing, UX design, email marketing and more. Jamie will share examples of website tests, results and lessons learned, websites changes that caused cart abandonment rates to drop, and the hidden dangers of growing your email list.And in a little role reversal, Jamie flips the script and asks Greg questions ranging from the next big thing in email marketing to his surprising choice of the most overrated movie.We discuss:•Three most common challenges retailers experience with web traffic•Site design, CRO, and what companies are failing to realize•Examples of website tests that failed and lessons learned•How web design plays into how retailers should design their email•Why growing your email list can make it less profitableContact Jamie or diff: jamie@diffagency.com | www.DiffAgency.com | @DiffAgencyFollow @WhatsGregDoing

Episode 030: CRO, Email Marketing, UX, Website Tests and “Princey” Things

2018-08-2200:54:52

Episode 029: The Business of Beer. How 3 American Ex-Pats Started a German Brewery
Something's brewing on The Commerce Marketer Podcast. In this episode, I sat down with David Spengler, co-founder and owner of Vagabund Brauerei, to discuss how three American ex-pats learned to brew beer by watching YouTube – and then started their own brewery in beer's own backyard, Germany. We'll talk about entrepreneurship, how to strategically grow, the customer experience, marketing strategies, competing with large corporations, and how a small brewery with no marketing budget has been able to grow and thrive in a historically beer-savvy environment.We'll discuss:•How they went from YouTube videos into launching a brewery.•How a crowdfunding campaign told them how to market their business.•Strategies to compete with large, established companies.•Why getting customers involved enhances the customer experience.•Why social media has been such a critical tool for growth.•What was David’s entrepreneurial “Oh, crap” moment?•Is a hot dog a sandwich?To contact David or learn more about Vagabund Brauerei: info@vagabundbrauerei.com | www.VagabundBrauerei.com | @VagabundBeer |The Gram: @Vagabundbeer We welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guest

Episode 029: The Business of Beer. How 3 American Ex-Pats Started a German Brewery

2018-07-3100:45:53

Episode 028: 17 Juicy SEO Tactics Worth the Squeeze
SEO, in principle, hasn't really changed over the past 15 years. But the tactics used to improve SEO continue to evolve as we go along. And with the increase of non-traditional "search engines", like Amazon and social media sites, focusing on improving all aspects of your SEO has never been more critical. So, while there may be countless strategies for improving your site’s SEO, you have to determine in which strategies the juice is worth the squeeze.In this episode of The Commerce Marketer Podcast, I sat down with Ronald Dodd, Co-founder and CEO of Visiture, to discuss the 17 SEO tactics, and why they are so critical as the SEO landscape evolves. In this episode we'll discuss:•Which SEO tactic do most retailers not do, but should?•The circumstance that hurts a lot of retailers and how to correct it•How important is content publishing when it comes to SEO?•How to approach non-traditional search engines, like Amazon and social media sites•Why it is so critical to properly attribute SEO to conversions•How Ron thinks SEO will change within the next 5 yearsTo contact Ron or learn more about Visiture: Ron@Visiture.com | @Visiture | www.Visiture.com We welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guest

Episode 028: 17 Juicy SEO Tactics Worth the Squeeze

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Episode 027: Pop-Up Shops, Classic Rock, and Touring with Ringo Starr
This podcast is about to get rocked! What do John Lennon, Paul McCartney, Jerry Garcia, Jimi Hendrix, and the Rolling Stones have to do with pop-up shops? You're about to find out! Pop-up shops have grown in popularity over the years, but one company focused on classic rock not only made a business out of it but did it so well they were asked to “pop-up” on tour with Ringo Starr. And this was all before the pop-up shop became in vogue. In this episode of The Commerce Marketer Podcast, I sat down with Scott Segelbaum, owner of the Rock Art Show, to discuss the evolution of the pop-up shop, how the customer experience has changed over the years, how to choose the right venue, and when to pivot your pop-up strategy. In this episode you'll hear about:•Ways to think through finding the right location for a pop-up shop.•How to approach optimizing the customer experience.•Pivoting your pop-up and how to recognize when the time is right.•How the customer experience has evolved over the years.•Why reducing your product selection can make for a better experience.To contact Scott or learn more about The Rock Art Show: Scott@RockArtShow.com | @RockArtShow | www.RockArtShow.com | www.BeatlesCartoonArtShow.com We welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guest

Episode 027: Pop-Up Shops, Classic Rock, and Touring with Ringo Starr

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Episode 026: B2B Ecommerce and Going B2C, D2C and R2-D2
As digital-natives enter the workforce and become the primary B2B buyers, their expectation of convenient ordering processes has accompanied them. B2B companies are now faced with two questions: Whether to create an Ecommerce site for their B2B customers and if going to direct-to-consumer (D2C) is right for them.In this episode of The Commerce Marketer Podcast, I sat down with Chloe Thomas, founder of Ecommerce Masterplan, to discuss how a company should decide whether to create an Ecommerce website for their B2B customers, which pitfalls to avoid, and whether going D2C is right for them. You'll hear about:•How to determine if B2B online sales is right for your company.•When should a B2B company consider selling direct to consumer?•Managing your team through a transition to online service and selling.•Customer service department considerations through these changes.•Email marketing strategies that appeal to both B2B and B2C.•Most common mistakes companies make with moving from B2B to D2C – and how to avoid them.To contact Chloe or learn more about Ecommerce Masterplan: @chloe_ecmp | @eComMasterPlan | www.EcommerceMasterplan.com We welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guestAnd stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via Apple Podcasts, Google Play or many other places where you listen to podcasts.

Episode 026: B2B Ecommerce and Going B2C, D2C and R2-D2

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Episode 025: Finding Authenticity in Brand Photography
Images are visual punctuations that help tell a story. And for consumers, the more authentic the imagery, the better. From email marketing and website imagery to Instagram and Snapchat, we live in an image-driven online world, and brands have had to jump on board to keep up. But while social influencers and user-generated content can help with these efforts for more authentic imagery, brands can't rely on their customers alone to produce their content. In this episode of The Commerce Marketer Podcast, I sat down with John DeMato, owner and photographer at DeMato Productions, to discuss how to create authenticity in images, even when they’re professionally shot in-house. You'll hear about:•How to unearth thoughts and stories in your images.•The biggest photography mistakes websites make.•Tips for streamlining your product photography sessions.•How to take the best selfie.•Similarities between Ecommerce and self-branded photography.To contact John or learn more about DeMato Productions: Info@JohnDemato.com | @DeMatoPhoto | http://www.JohnDemato.com We welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing

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Episode 024: Connecting With the Digitally Native Consumer
Digitally-native consumers have raised the stakes on how retailers connect and engage with them. Is email or social the most effective way to reach them? And what tactics make those strategies work? No one knows this more than dorm décor brand Dormify. After all, their consumers are digital-native Gen Zers.In this episode of The Commerce Marketer Podcast, I sat down with Nicole Gardner, current consultant and former COO at Dormify, to discuss how Dormify engaged their digitally-native consumers via social, email and other online channels – and went from start-up to go-to dorm-decorating retailer. You'll hear about:•Which email marketing strategies best connect with digital natives.•The email personalization tactics that generate the best return.•What caused their shift in approach to website photography.•How working with customers on social content led to big wins.•The one thing that gave Dormify the greatest insight into its customers.•Strategies for graduating customers from dorm to post-college décor. To contact Nicole or learn more about Dormify: Nicole@IdeallyThis.com | @NicoleMgardner | www.IdeallyThis.com | www.Dormify.com We welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guestAnd stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via Apple Podcasts, Google Play or many other places where you listen to podcasts.

Episode 024: Connecting With the Digitally Native Consumer

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Episode 023: Hiring and Motivating Seasonal Customer Service Reps in Retail
For retailers, the holidays and other peak seasons are a critical time for driving revenue. For many, hiring part-time help is a necessity, but it comes with a number of challenges. These seasonal team members quickly become the face of your brand, and the service they provide can truly make or break a customer relationship. In this episode of The Commerce Marketer Podcast, I sat down with Stefanie Frenking, head of recruiting and feel good management at Spreadshirt, to discuss how the company approaches hiring seasonal employees, what they consider when forecasting headcount and how they make these temporary employees feel invested in the company. You'll hear about:•The biggest challenges when it comes to hiring.•How early you should begin your search and where to look.•The evolution of the onboarding process.•What to look for in a potential seasonal employee. •How to make employees feel invested in serving your customers.To contact Stefanie or learn more about Spreadshirt: stefanie.frenking@spreadshirt.net | @Spreadshirt | www.SpreadShirt.comWe welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guestAnd stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via Apple Podcasts, Google Play or many other places where you listen to podcasts.

Episode 023: Hiring and Motivating Seasonal Customer Service Reps in Retail

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Episode 022: Swipe Right For Social Media in Retail
Social media is becoming more ingrained in every aspect of retail. Not only is it used to reinforce the brand image and provide content to customers, it's become a great channel for direct marketing and customer service. At this point, not having an active social media presence can lead to distrust from consumers and even cost a retailer sales. So how should retailers approach social media and measure its success? How do you determine which types of content to use in your social marketing? In this episode of The Commerce Marketer Podcast, I sat down with Bridget Saroff, social media manager at Raymour & Flanigan Furniture, to discuss how the company approaches social media, incorporates user-generated content (UGC) and influencers in their content plan, and manages their social policies for individual store locations and employees. You'll also hear about:•How to balance user-generated and self-branded content.•The most important social metrics and networks for their brand.•The evolution of social from a customer service perspective. •How to use social media to change the perception of your brand.•Strategies for promoting individual stores vs. the brand name alone.•How to show the benefit of social without spending on ads.•The best way to advocate for a larger social media budget.To contact Bridget or learn more about Raymour & Flanigan Furniture: BSaroff@RaymourFlanigan.com | @raymourflanigan | www.raymourflanigan.com | www.instagram.com/raymourflaniganWe welcome your feedback and invite you to share any topics you'd like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing

Episode 022: Swipe Right For Social Media in Retail

2018-04-2400:36:51

Episode 021: IP Infringement in Retail and Ecommerce
For retailers today, protecting your IP (intellectual property) against counterfeiting and knock-offs is a difficult task. And the prevalence of third-party marketplaces, such as Amazon and eBay, the ability to source products, and the ease of standing up a new website make policing IP infringement even tougher. How can you monitor for it, and how should you respond when it happens? In this episode of The Commerce Marketer Podcast, I sat down with Sarah Nagae, special counsel at law firm Nexsen Pruet, to discuss the various types of IP infringement, the IP you may unknowingly have on your site, the best way to work with marketplaces, and when to get your legal team involved.You'll also hear about:•How to protect your brand from IP theft and monitor for potential infringement.•Whether product descriptions are considered a form of IP.•What to do when you spot infringement on third-party marketplaces.•When copyrights “self-arise” and why it's important.•The effect of intent-to-use filings on new businesses. •How to proceed when infringement happens cross-border.To contact Sarah or learn more about Nexsen Pruet: SNagae@NexsenPruet.com | @TrademarksRDU | www.NexsenPruet.com We welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing | Become a podcast guestAnd stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via Apple Podcasts or many of your other favorite podcast apps.

Episode 021: IP Infringement in Retail and Ecommerce

2018-04-1000:43:13

Episode 020: The Ecommerce of Sports With the Durham Bull
The Durham Bulls, an iconic baseball club, has come a long way since Nuke and Crash put them on the map. But like all sports clubs today, they face many of the same challenges as your favorite retailers. How can you drive more sales through digital channels while providing an exceptional consumer experience? Retailers can actually learn quite a few lessons from these sports teams on how to market to and engage your customer/fan base. In this episode of The Commerce Marketer Podcast, I sat down with Matt Sutor, director of marketing and communications for the 2017 Triple-A National Champion Durham Bulls, to discuss how they use digital marketing channels to drive ticket and merchandise sales, and how those efforts relate to the game-day fan experience. We also attempt to answer the age-old question, “Is a hot dog a sandwich?” And I'd like to throw out a first pitch, but I need your help. Let's make this happen! You'll also hear about: •How the Bulls use email marketing on a daily basis.•The marketing tactics that work well for both retailers and sports teams.•Why good email metrics can sometimes be a hindrance. •Why authenticity in social media is essential for the brand.•The challenges they face when it comes to digital marketing.•How the Bulls market to millennials and digitally-native fans.•The process behind creating theme nights at the park. •How listening to their customers led to new Bulls uniforms. For more information on the Durham Bulls, contact Matt or visit them online:Msutor@DurhamBulls.com | @DurhamBulls | http://www.DurhamBulls.com We welcome your feedback and invite you to share any topics you'd like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing

Episode 020: The Ecommerce of Sports With the Durham Bull

2018-03-2700:44:33

Episode 019: Is Customer Lifetime Value Dead?
For many marketers, customer lifetime value (CLV) is a primary KPI for identifying their best customers. Jay Dunn, partner and CMO of Chief Outsiders, believes this is a mistake. He says the concept of CLV has changed in recent years and warns that marketers must reevaluate what it means to them.In this episode of The Commerce Marketer Podcast, I sat down with Jay to discuss the common misconceptions of customer lifetime value, the value of post-purchase email marketing, the fine line between customer loyalty and bribery, and his life on the road as a professional musician. You'll also hear about:* Why marketers should reevaluate the meaning of CLV.* One thing email marketing programs are often lacking.* How many purchases it takes to label someone as “best customer.”* The similarities between B2C and B2B companies.* How to make more money from more people more often.For more information on Chief Outsiders, contact Jay or visit them online:JDunn@ChiefOutsiders.com | @JayDunnOnline | www.ChiefOutsiders.comWe welcome your feedback and invite you to share any topics you'd like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing

Episode 019: Is Customer Lifetime Value Dead?

2018-03-2700:39:23

Episode 018: Ted Rubin Talks 2018 Retail and Shares a Little TMI
The customer experience matters. Don't think so? Just ask Ted Rubin. All he wants to do is buy a pair of jeans, but one store's online experience and not-so-customer-friendly policies keep preventing him from closing the deal. For this episode of The Commerce Marketer Podcast, I sat down with Ted - renowned social marketing strategist, co-founder of Prevailing Path and CMO at Photofy - for a wide-ranging discussion about the state of retail in 2018. Where are we headed? How does social fit in? What can retailers can do to show consumers that they know them? In addition, we talk about:**The next big thing in retail for 2018. **A real-life experience that's causing one company to lose customers.**The new EDLP (everyday low price).**Why product recommendations make powerful tools.**The vulnerability of Amazon.**What makes someone buy from you again, and again, and again.**How important engagement has truly become for brands.**Where conversational commerce is heading in 2018.For more information on Prevailing Path or Photofy, contact Ted or visit them online:TedRubin@gmail.com | @TebRubin http://www.PrevailingPath.com | @PrevailingPathhttp://www.Photofy.com | @PhotofyApp We welcome your feedback and invite you to share any topics you'd like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce trends, strategies and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, they'll have a little fun as well. Check back here or at http://www.blog.bronto.com for the latest episodes, and be sure to let us know what topics you'd like to hear about.

Episode 018: Ted Rubin Talks 2018 Retail and Shares a Little TMI

2018-02-2700:46:30

Episode 017: Dear [First Name], It's All About Personalization
Enhancing the customer experience is all about personalization. But personalization doesn't mean the same thing for every marketing channel. Email marketers need to understand how to segment, scale, and improve their personalization program, even when faced with limited resources. In this episode of The Commerce Marketer Podcast, I sit down with Jared Blank, senior vice president of data analysis and insights at Bluecore, to talk about finding personalization opportunities within your marketing program, and successful tactics that can enhance the customer experience.In this episode, we discuss:"Ways retailers can effectively segment and scale with limited resources."A one day per month exercise that can enhance your email marketing program. "Strategies to find the "hidden gems" inside of your emails."What question every CMO should be asking themselves. "Ways to make your program better one step at a time."A personalization tool that Jared says can't be beat.For more information on Bluecore, contact Jared or visit them online:Jared@Bluecore.com | www.BlueCore.com | @BluecoreWe welcome your feedback and invite you to share any topics you'd like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce and email marketing trends, strategies, and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, we'll have a little fun as well. Check back here or at http://www.blog.bronto.com for the latest episodes. Be sure to let us know what topics you'd like to hear about.

Episode 017: Dear [First Name], It's All About Personalization

2018-02-1300:37:23

Episode 016: Recapping the 2017 Holidays ... and Waffles
The holiday season generated $108 billion in online sales, nearly a 15% year-over-year increase. And mobile accounted for nearly 40% of it. But not everything went according to plan. Whose plan, you ask? Well, mine. Back in October, I made some predictions about what I thought we'd see this holiday season. So, what exactly did happen? How did my predictions pan out?In this episode of The Commerce Marketer Podcast, I sat down with Bronto Marketing Strategist David Taitelbaum to hear how his clients prepared for the holiday season, get his thoughts on voice-assisted commerce, and find out how to make the perfect waffle. In this episode, we discuss:"Which predictions hit the mark and which ones whiffed."Email marketing strategies from the season."Amazon's share of online sales."When segmentation becomes a bigger factor during the holidays."Voice assistants and holiday shopping behavior."Why it was easier to shop in-store than on Amazon."Idea boxes and why did David made one.You can see all of my holiday predictions here: http://multichannelmerchant.com/ecommerce/holiday-predictions-recap-did-i-hit-the-mark-or-shoot-my-eye-out/ Follow David on Twitter @DavidTaitelbaumWe welcome your feedback and invite you to share any topics you'd like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing And stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, subscribe to our series via: Apple Podcasts: https://itunes.apple.com/us/podcast/oracle-bronto-the-commerce-marketer-podcast/id1261010964 Google Play: http://castbox.fm/u/7536338 About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce and email marketing trends, strategies, and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, we'll have a little fun as well. Check back here or at http://www.blog.bronto.com for the latest episodes, and be sure to let us know what topics you'd like to hear about.

Episode 016: Recapping the 2017 Holidays ... and Waffles

2018-01-3000:49:03

Episode 015: Symmetrical Marketing and Enhancing the Happiness Quotient
If your marketing email has a 40% open rate, then 60% of your subscribers never see it. And that doesn’t include the people who haven’t signed up for your emails. That’s why it’s critical to consistently and clearly convey your message across all channels. Focusing on symmetrical marketing can help you do just that while meeting consumer expectations. In this episode of The Commerce Marketer Podcast, I sit down with Mariel Bacci, senior ecommerce strategy lead at BVAccel, to talk about the importance of symmetrical marketing and how it relates to the happiness quotient – and even how Snoop Dogg plays a role in all of this. In this episode, we discuss:•Symmetrical marketing and why you need it.•How to start planning a successful symmetrical marketing campaign.•The makings of a good landing page.•How user-generated content (UGC) empowers your symmetrical marketing campaigns.•Why thinking “mobile separate” may be better than “mobile first.”For more information on BVAccel, contact Mariel or visit them online:Mariel@BVAccel.com | http://www.BVAccel.com | @BVAccelWe welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce and email marketing trends, strategies, and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, we’ll have a little fun as well. Check back here or at http://www.blog.bronto.com for the latest episodes, and be sure to let us know what topics you’d like to hear about.

Episode 015: Symmetrical Marketing and Enhancing the Happiness Quotient

2018-01-1600:22:02

Episode 014: A Millennial Marketing Expert Dishes the Dirt
If a millennial eats at a restaurant but doesn’t post a picture of it on Instagram, did it happen? Millennials have started to redefine many consumer culture trends. While some people stereotype them as entitled, lazy, and unsocial, that couldn’t be further from the truth. If you want to know what millennials are all about and how to reach them, this episode is for you! In this episode of The Commerce Marketer Podcast, I sit down with millennial marketing expert Jeff Fromm. Jeff is the president of FutureCast and founder of both MillennialMarketing.com and the youth trends marketing conference Share.Like.Buy, he’s a Partner at Barkley and he’s authored three books on millennials. This guy knows millennials, and today, he gives us the real dirt on what they’re are all about.In this episode, we discuss:•The No. 1 missed opportunity for retailers when it comes to millennials.•Why loyalty programs often fail and what you should do to secure millennial loyalty.•How marketing to millennials is like running a marathon.For more information on Barkley, contact Jeff or visit them online:Jfromm@BarkleyUS.com | http://www.MillennialMarketing.com | www.Barkleyus.com | On Twitter @BarkleyUS | @JeffFromm | @MillennialMktgWe welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce trends, strategies and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, they’ll have a little fun as well. Check back here or at blog.bronto.com for the latest episodes, and be sure to let us know what topics you’d like to hear about.

Episode 014: A Millennial Marketing Expert Dishes the Dirt

2018-01-0300:23:17

Episode 013: Mapping the Modern-Day Consumer’s Path to Purchase
If you search online for a pair of boots, those boots will follow you around the internet for weeks. But is this really what compels consumers to buy? The way people seek out and receive information has changed, which has drastically shifted the consumer’s path to purchase. And no one knows this better than today’s guest: John Andrews, CEO and co-founder at Prevailing Path. As the founder of Walmart’s ElevenMom’s program, John noticed the early changes in how consumers receive and digest information, and recognized the power that influencer marketing wields. I spoke with John about the customer journey in today’s retail environment, the effects of Amazon on legacy brick-and-mortars, discounting strategies, and if there is anything John would never buy online.In this episode of The Commerce Marketer Podcast, we discuss:•How the consumer journey has changed.•Why retailers are so reluctant to move away from deep discounting.•How simplicity and customer service can create brand advocates.•Voice-assisted commerce and how it challenges brands. •Amazon, legacy brick-and-mortars, and how retailers can survive.•The channels consumers engage with the most.•Amazon vs. Walmart: Where’s it heading?For more information on Prevailing Path, contact John or visit them online:johnandrews@prevailingpath.com | http://www.PrevailingPath.com | @PrevailingPath | @KatadhinWe welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing And stay tuned for the next installment of The Commerce Marketer Podcast. In the meantime, you can subscribe to our series via Apple Podcasts https://itunes.apple.com/us/podcast/oracle-bronto-the-commerce-marketer-podcast/id1261010964 or Google Play http://castbox.fm/u/7536338 About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce trends, strategies and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, they’ll have a little fun as well. Check back here or at blog.bronto.com for the latest episodes, and be sure to let us know what topics you’d like to hear about.

Episode 013: Mapping the Modern-Day Consumer’s Path to Purchase

2017-12-1100:44:25

Episode 012: Real-Time Contextual Marketing and Email Personalization
When it comes to email, consumers expect personalized, engaging content. But what does that look like? Today, we have the technology to deliver personalized emails based on time, device and even the location of the user. As commerce marketers, knowing how to use real-time contextual marketing to create a more robust email marketing strategy is critical. I spoke with Justin Foster, co-founder of Liveclicker, about how real-time contextual marketing can empower your personalization efforts and drive consumer engagement. In this episode of The Commerce Marketer Podcast, we discuss:•Real-time contextual marketing in email.•How it plays into a broader personalization story.•The differences between real-time personalization and dynamic content.•The challenges marketers face with email personalization.•How video can be part of your email and contextual marketing initiatives.•The 80/20 rule of personalization and its role in your engagement strategy.For more information on Liveclicker, contact Justin or visit them online:Justin@LiveClicker.com | www.LiveClicker.com | @LiveClickerWe welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce trends, strategies and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, they’ll have a little fun as well. Check back here or at blog.bronto.com for the latest episodes, and be sure to let us know what topics you’d like to hear about.

Episode 012: Real-Time Contextual Marketing and Email Personalization

2017-11-2100:31:21

Episode 011: Customer-First SEO and the Marketing Overlap
SEO is an ingredient, not a recipe. For some marketers, it’s not traditionally been part of their day-to-day. But with the evolution of consumer expectations, mobile dominance and the rise of voice search, there is a growing overlap between overall marketing strategy and SEO practices.I spoke with Randy Kohl, Director of Content & Digital Strategy at Gorilla Group, about how SEO is changing from a conceptual level, and how it relates to a broader content strategy from the marketing department. In this episode of The Commerce Marketer Podcast, we discuss:•The pivotal forces driving changes in SEO today.•How content plays a role in SEO strategy.•Planning for micro-moments and how it impacts SEO strategy.•The evolution of voice search and its impact on SEO. •How ad-blocking software plays into the mix.For more information on Gorilla Group, contact Randy or visit them online:rkohl@gorillagroup.com | www.GorillaGroup.com | @GorillaCommerceWe welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing About this Podcast:Senior Commerce Marketing Analyst Greg Zakowicz speaks with professionals across the retail industry about ecommerce trends, strategies and what lies ahead for commerce marketers and retailers. And in true Bronto fashion, they’ll have a little fun as well. Check back here or at blog.bronto.com for the latest episodes, and be sure to let us know what topics you’d like to hear about.

Episode 011: Customer-First SEO and the Marketing Overlap

2017-11-0700:20:51

Episode 010: Managing an eCommerce Digital Marketing Team
For many ecommerce retailers, managing an in-house digital team can be challenging. An effective manager must continually motivate employees, provide productive feedback and encourage professional development, all while holding the team accountable for both individual and company-wide goals. To learn more about these challenges and how to overcome them, I sat down with Ryan Dobrin, Director of Marketing at Sylvane.com. Among other things, he shared how his digital marketing team is structured, the importance of maintaining your company culture, and how he balances organizational and individual growth and goals with day-to-day responsibilities. In this episode, you’ll hear about:• How much “cultural fit” plays into hiring new team members.• Ways to empower individuals to take on more ownership.• The biggest challenge for online retailers today.• How to handle professional development within a smaller team.• What Celine Dion has to do with interviewing.If you want to jump right in, fast forward to the 2:55 mark.For more information on Sylvane, contact Ryan Dobrin or visit them online:RyanD@Sylvane.com | http://www.Sylvane.com We welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | On Twitter @WhatsGregDoing

Episode 010: Managing an eCommerce Digital Marketing Team

2017-10-2300:32:17

Episode 009: Driving Customer Loyalty Through Segmentation and Sock Puppets
Consumers want and expect relevance in their email marketing, and retailers know this. While segmentation exists, it’s all too common that the execution is lacking. So where’s the disconnect? It could be due to a variety of factors, from the lack of internal resources to the wrong segmentation strategy. One thing we know is that achievable opportunities are out there, regardless of the size of your marketing department. I spoke to Brett Robbins, Head of Business Development at Custora, about how retailers can use data to create a unique and differentiated customer experience. From farketing, ERR and sock puppets, this is one episode you won’t want to miss.In this episode of The Commerce Marketer Podcast, we’ll discuss:• Email sensitivity modeling.• Farketing – what is it and how does it impact your email program?• The unsubscribe KPI most advanced retailers are using today.• Two things that can help you build customer loyalty.• The best way to increase your early repeat rate (ERR).• How to use segmentation in social advertising.• How personalization and segmentation will change over the next five years.For those who want to jump right into the content, fast forward to the 9:55 mark.For more information on Custora, contact Brett or visit them online:Brett@Custora.com | www.Custora.com We welcome your feedback and invite you to share any topics you’d like to hear more about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing

Episode 009: Driving Customer Loyalty Through Segmentation and Sock Puppets

2017-10-1800:41:13

Episode 008: Ecommerce Mashup
The ecommerce and retail landscape is changing, which brings up a lot of questions for commerce marketers. In this episode of The Commerce Marketer Podcast, I talk to three of them and get their opinions on the state of retail today and what’s in store for the future. Check out our industry mashup of their responses and predictions. We discuss:• The biggest challenge for online retailers today.• Whether brick-and-mortar will survive.• What social media means for retail. • The most effective email marketing strategy they’ve implemented.• Where Amazon will be in five years. Will it be more or less dominant? Why?Connect with today’s guests on Twitter:Darren Baldwin - @EcommDarrenDavid Taitelbaum - @David_TaiteColby Saenz - @ColbySaenz

Episode 008: Ecommerce Mashup

2017-10-1800:18:52

Episode 007: A Five-Year-Old’s Views on Commerce
Five-year-olds don’t know what life was like before Siri and Alexa, or even smartphones. Touchscreens and voice assistants are simply their “norm.” But many of us are continually trying to adapt to the growing number of technological advancements increasingly influencing our day-to-day interactions. For this episode of The Commerce Marketer Podcast, I sat down with my five-year-old son to discuss a number of topics related to commerce today. While you might not think a child’s perspective matters, it does. In fact, the parallels between his expectations and those of consumers today are strikingly similar. In this episode, you’ll hear about:• A five-year-old’s thoughts on voice assistants and browserless commerce.• The differences in ecommerce on smartphones vs. laptops. • Whether shipping speed really matters to a five-year-old.• His likes and dislikes with the in-store experience.• Ice cream and fish: Matthew takes on the 15-second podcast gauntlet.

Episode 007: A Five-Year-Old’s Views on Commerce

2017-10-1800:11:22

Episode 006: Storytelling That Inspires
Millennials have become quite the punchline lately. But this generation has actually been credited with changing the way retailers focus on communicating with their consumers.Join me as I welcome Jeffrey Grannis, Director of Digital at Juice Beauty, to share how the brand approaches storytelling in their marketing campaigns, and how these strategies can be applied to millennials and non-millennials alike. After all, there is a story in everything!In this episode of The Commerce Marketer Podcast, we’ll discuss:** Marketing storytelling and Juice Beauty’s approach to it.** Why retailers have been slow to adopt it.** How to get started and choose the right story to tell.** What it is about millennials that makes them so special.** How to balance storytelling with promotional messaging.For more information on Juice Beauty, contact Jeffrey at:Jeffrey@JuiceBeauty.com | www.JuiceBeauty.com | www.Instagram.com/JuiceBeauty

Episode 006: Storytelling That Inspires

2017-10-1800:33:57

Episode 005, Part 2: The Commerce Marketer Podcast: The Future of Commerce 2.0
Technology is evolving quickly, and the way consumers interact with retailers is changing just as fast. From mobile browsing to voice commands, retailers need to take stock of the experiences they provide and how well they are meeting consumer expectations.In this episode of The Commerce Marketer Podcast, Something Digital’s Phillip Jackson and I discuss how site search is changing, the expectations of today’s consumers and what the future looks like for commerce marketers.In part 2, we discuss:** The new paradigm of mobile computing and platforms of the future. (2:00)** What the future of customer support looks like. (5:00)** The commerce of virtual and augmented reality. (15:00)** Why social platforms like Facebook no longer exist. (22:00)** What marketers need to take stock of today. (24:00)For more information on Something Digital, contact Phillip at:Pjackson@SomethingDigital.com – 646-561-6600 – @PhilWinkleWe welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing

Episode 005, Part 2: The Commerce Marketer Podcast: The Future of Commerce 2.0

2017-10-1800:28:50

Episode 005, Part 1: The Commerce Marketer Podcast: Site Search and the Consumer Experience
Technology is evolving quickly, and the way consumers interact with retailers is changing just as fast. From mobile browsing to voice commands, retailers need to take stock of the experiences they provide and how well they are meeting consumer expectations.In this episode of The Commerce Marketer Podcast, Something Digital’s Phillip Jackson and I discuss how site search is changing, the expectations of today’s consumers and what the future looks like for commerce marketers.In part 1, you’ll hear about:** Phillip’s background and his former life as a rock star … seriously!** Why you’re not competing with Amazon. (8:20)** Whether site search is the most important step in the customer journey. (10:00)** How mobile devices and spoken word affect site search. (14:15)** The biggest misconception about site search. (23:00)For more information on Something Digital, contact Phillip at:Pjackson@SomethingDigital.com – 646-561-6600 – @PhilWinkleWe welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoingy newest episode and discover more fascinating content from my channel!

Episode 005, Part 1: The Commerce Marketer Podcast: Site Search and the Consumer Experience

2017-10-1800:26:23

Episode 004: The Future of Omnichannel
The retail industry is changing. We all know it. So what can you do about it? How will you keep up?In this episode of The Commerce Marketer Podcast, Blue Acorn Chief Marketing Officer Chris Guerra and I discuss the future of omnichannel, personalization and micro-content, as well as how to deal with the behemoth that is Amazon, among a few other things.You’ll hear about:** The types of personalization that are most important.** Cross-device engagement and the omnichannel experience.** How customer service will transform brick-and-mortar retail.** Competing with Amazon in the long term.** And did Chris just say he’d eat Nemo?For more information on Blue Acorn, contact Chris at:Chris@BlueAcorn.com – 561-267-8134 – www.BlueAcorn.comWe welcome your feedback and invite you to share any topics you’d like to hear about. Greg.Zakowicz@Bronto.com | @WhatsGregDoing

Episode 004: The Future of Omnichannel

2017-10-1800:42:33

Episode 003: A/B Split Testing Without the Use of Big Data
Not all marketers have the luxury of working with lots of data and large CRM teams to develop client segments and buyer affinities.In this episode of The Commerce Marketer Podcast, Stephanie Urban and I will discuss why developing an A/B testing plan and segmentation strategy for today’s shoppers is critical. We’ll dig into some practical ideas for testing, reporting structures and optimization opportunities when you don’t have “big data.”A few topics covered in this episode:** Deciding what to test.** Subject line testing: Is it worth it?** The data points you should pay attention to.** How to set up a testing plan and how far out you should plan.** Stephanie’s amazement over hashtags and her surprising knowledge of fish.

Episode 003: A/B Split Testing Without the Use of Big Data

2017-10-1800:29:45

Episode 002: The Visual Side of Marketing
People are visual creatures, and now that consumers are socially connected at every second, it’s more important than ever for retailers to tie that social behavior into their ecommerce efforts.In this episode of The Commerce Marketer Podcast, Bill Connolly, Director of Content Marketing at Olapic, talks with me about the importance of visual marketing, the benefits of earned content, the manifesting trend of the convergence of frictionless and distributed commerce and what this all means for your marketing efforts now and in the future.A few topics covered in this episode:** What is content crunch?** Earned content and how to use it.** How will brands be affected by voice search?** Changing the narrative story of your brand.** How funny is Bill, and what exactly is a sculpin?For more information on Olapic, connect with Bill at:bill@olapic.com – 888-399-6685 – www.olapic.comYou can find me on Twitter at @WhatsGregDoing

Episode 002: The Visual Side of Marketing

2017-10-1800:39:23

Episode 001: The Power of Mobile
Mobile is at the center of how people interact with brands. As a former executive with companies such as PacSun and Harbor Freight, Guidance’s Brian Beck has unique insight into how retailers can execute an effective mobile strategy. In this episode, Brian shares his thoughts and insights on the trends in mobile, how mobile is changing retailers and what they need to do to continue adapting to the mobile evolution.A few topics covered in this episode:** Desktop-only disorder.** The state of omnichannel today and what is holding retailers back.** How to optimize for the mobile checkout.** The direction Amazon is heading and how to compete with them.** How well Brian knows his fish.For more information on Guidance, connect with Brian at:Brian.Beck@Guidance.com – (732) 208-2763 – www.guidance.com

Episode 001: The Power of Mobile

2017-10-1800:30:27

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Episode 021: IP Infringement in Retail and Ecommerce

Episode 021: IP Infringement in Retail and Ecommerce