Episode 033 – Webinars, smooth flying - with guest, Mark Gilroy
Update: 2019-12-12
Description
In this episode …………..
- Getting the right tone in reminder emails
- the Importance of a digital handshake to start your session
- Managing participant expectations
- And, Jo and Mike comment on what struck them the most
Mark's guest blogpost - https://lightbulbmoment.info/2018/02/26/airlinesvc/
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