DiscoverConverge CoffeeEpisode 104: How to Clarify Your Message to Deliver Great Customer Experiences
Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

Update: 2021-07-09
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In this episode, Sean sits down with Kacy Maxwell, Executive Director at Ramsey Solutions. They dive into why he joined Ramsey Solutions. They go deeper into his experiences of building core messaging to a website with more than 6 million visits per month and over 1000 employees to support the company. Kacy explains his approach into managing such a large task. HINT: Kacy relates his approach to grocery shopping. Kacy shares insights about how to lead his team and listen to customer feedback. Kacy's kind and helpful tone shows his passion to help others by being present and listening.



More about Kacy. https://www.linkedin.com/in/maxwellkacy/

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Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

Episode 104: How to Clarify Your Message to Deliver Great Customer Experiences

Sean Sullivan