Episode 13: Deepak Kumar on Putting your Best Foot Forward in Customer Onboarding
Update: 2023-08-04
Description
In this episode, we talk to Deepak Kumar, Chief Customer Officer, Aryaka Networks. Deepak has worked over two decades in the enterprise software industry, and was SVP and GM at [24]7.ai. At Aryaka, his key focus is on enhancing customer experience globally.
In this episode, Deepak talks about:
- Establishing a social connection with clients
- What has changed in client servicing and customer success over the last decade
- What’s next for customer success
- Reasons implementation projects in the SaaS domain fail
… and more. Tune in!
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