Episode 15: A day in the Life of a CX/MX Champion
Update: 2019-11-21
Description
Janet at Clearview Federal Credit Union gives her first-take account on how Clearview is doing CX/MX the right way.
Her day-to-day and what it's like
Challenges they've faced and overcome
Importance of aligning the org
Unique touchpoints with the member experience to make it valuable
What the CX champion contest meant to them
And her experiences with many local brands including Chick-Fil-A
Her day-to-day and what it's like
Challenges they've faced and overcome
Importance of aligning the org
Unique touchpoints with the member experience to make it valuable
What the CX champion contest meant to them
And her experiences with many local brands including Chick-Fil-A
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