Episode 171: How Can Rituals in Design Enhance Facilitation and Organisational Resilience?
Update: 2025-11-19
Description
"Making experiences, whatever they are, human is one of the key learnings of human-centered design, and at least one of those that I really keep close to my heart." - Marco Monterzino
In this episode of the Facilitation Lab podcast, Douglas Ferguson interviews Marco Monterzino, a human-centered designer and innovation facilitator. Marco shares his journey from luxury product design to facilitation, emphasising the significance of ritual, adaptability, and purpose in both fields. They discuss how design thinking and frameworks like the hero's journey inform facilitation, and how rituals shape user
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