The tables are turned! Dr Luke Steele interviews Dr Travis Cripps from Little Egypt Pediatric Dentistry. This episode is full of business insights and good laughs! Please continue to like, comment, share, and follow us across platforms! Hope you enjoy!

Show Notes:

KEYWORDS:pediatric dentistry, patient experience, dental practice, business psychology, dental insurance, communication techniques, healthcare, dental anxiety, practice management, dentist

PODCAST SUMMARY: In this episode of 'We Call This Work', hosts Travis Cripps and Lucas Steele discuss their experiences in pediatric dentistry, the importance of patient experience, and the challenges of running a dental practice. They explore the psychological aspects of patient interactions, the realities of dental insurance, and effective communication techniques to handle difficult situations. The conversation emphasizes the need for empathy and understanding in healthcare, while also addressing the business side of dentistry.

TAKEAWAYS:

• The feedback from viewers is crucial for improvement.
• Travis Cripps shares his journey to becoming a pediatric dentist.
• Creating a fun and comfortable patient experience is essential.
• Business psychology plays a significant role in dentistry.
• Future business decisions may involve expanding or maintaining current operations.
• Handling difficult patients requires effective communication and empathy.
• Listening to patients can diffuse tension and improve interactions.
• Dental insurance often complicates patient care and costs.
• Maintaining a one-doctor practice allows for personalized care.
• Adaptability is key in managing a dental practice.

• The Journey to Pediatric Dentistry
• Creating a Fun Patient Experience

• "Make dentistry fun."
• "You have to be a decent salesperson."
• "I get very defensive."
• "You kind of kill them with kindness."
• "You have that adaptability."

Sound Bites

• Introduction and Gratitude

• 01:14 Travis Cripps: Journey to Pediatric Dentistry

• 04:10 The Importance of Patient Experience

• 06:54 Business Psychology in Dentistry

• 09:53 Future Business Decisions

• 12:18 Maintaining a One-Doctor Practice

• 15:11 Handling Difficult Patients

• 19:42 Effective Communication Techniques

• 24:12 The Reality of Dental Insurance

• 26:30 Conclusion and Future Topics