Episode 21: Sloan Pettersen on how to scale without compromising on customer experience
Update: 2022-12-15
Description
In this episode, we have Sloan Pettersen, Director, Global Client Onboarding at Impact. Before starting her journey with Impact, she studied international business administration. As a part of the initial onboarding team, Sloan was crucial in establishing the client onboarding function at Impact. Today, she is a leader who has accomplished a variety of roles and is focused on getting customers to value in a timely manner.
In this episode, Sloan talks about:
- Her journey at Impact.com
- Developing a formal client onboarding function from scratch
- Tackling the challenges that come up with scaling and automation
- The client onboarding process at Impact.com
… and more. Tune in!
Binge on our podcast here: https://rocketlane.com/podcast
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