In the episode, Mr. Mussarat Hussain talks about the earlier times when HR was considered a secondary function. With the trend of outsourcing jobs in the entire corporate world, many companies planned to outsource the recruitment and HR processes. However, a phase came with the advancement in the IT industry where people or employees became a key differentiator. And that was the time when people management and employees became a crucial resource for the organizations.

Mr. Hussain also highlights how Maruti has evolved from being a public sector enterprise to a Joint Venture with the government and ultimately has become a Japanese Multinational. Throughout these stages, the HR division has steered the organization in the appropriate direction by staying alongside the top management and advising them on aspects of people management. The significant contribution included:

• Developing the organization's vision.


• Creating the inclusiveness and culture for growth.


• Mindset for being agile.


• Inculcating the DNA that runs through each employee of the organization.

And how these collaborative approaches also came in handy while dealing with the work-from-home scenario.