Episode 52: Solution Spotlight with Joe Lalli –Transforming Business Processes with Digital-First Communications
Update: 2021-12-02
Description
Matt Swain is joined by Joe Lalli, Head of Solutions Analysis and Support within Broadridge Customer Communications, to discuss common themes behind the trajectory toward digital-first communications across the customer lifecycle and the resulting benefits: increased customer engagement with omni-channel touchpoints, enriched content through frictionless processes and improved control with enhanced business tools and self-service capabilities.
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