DiscoverTech Done RightEpisode 53: Tribal Knowledge and Onboarding with Annie Sexton
Episode 53: Tribal Knowledge and Onboarding with Annie Sexton

Episode 53: Tribal Knowledge and Onboarding with Annie Sexton

Update: 2019-01-161
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Description

Tribal Knowledge and On-boarding with Annie Sexton



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Guest



Annie Sexton: Core Support Engineer at Heroku. Traveler. Amateur graphic novelist. More at momotarocomic.com/.



Summary



Developers and teams build up a lot of knowledge about their code and their process which never gets written down and which makes it harder together to get new team members up to speed. Our guest, Annie Sexton, is a support engineer for Heroku and has to deal with not only Heroku’s vast amount of knowledge, but also the unwritten information of many of her support customers. We’ll talk about the practical things Annie recommends to help make this knowledge explicit, and how your team can improve its group memory and team on-boarding. We’d also like to hear from you. Is there something your team has done to write down the things everybody knows? Let us know at http://techdoneright.io/53 or on Twitter at @tech_done_right.



Notes



01:51 - Why Tribal Knowledge is a Bad Thing





04:50 - Legacy Code





06:38 - Capturing Tribal Knowledge



12:55 - Keeping Things Up-To-Date



15:57 - When the “Why” and the “Overview” Get Lost



17:49 - Becoming Immune to Complexity



20:39 - Tools for Documentation



28:50 - Convincing Others that Documentation is Important



33:31 - Planning for Succession



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Special Guest: Annie Sexton.

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Episode 53: Tribal Knowledge and Onboarding with Annie Sexton

Episode 53: Tribal Knowledge and Onboarding with Annie Sexton

Table XI