In today’s complex world of logistics, it’s critical to evolve with the changing landscape and expectations of e-commerce and customer experience. With that, iDrive Logistics’ Glenn Gooding joins us to dive into the growth of the small parcel market, the importance of supply chain transparency, and the integration of brick-and-mortar stores with online shopping. Additionally, together we address the challenges of demand surcharges, the need for brands to align delivery experiences with their image, and strategies for maintaining operational efficiency in uncertainty.

Come join us as we discuss the Future of Supply Chain.

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Guest: Glenn Gooding, iDrive Logistics

Glenn Gooding, a veteran of the small parcel supply chain, brings 39 years of industry expertise to iDrive Logistics. Having spent over two decades at UPS, he honed his skills in operations, industrial engineering, and global pricing, working with some of the world’s largest and most complex shippers. This deep understanding enables Glenn to help brands thrive in today’s competitive landscape. He also hosts the “Parcel Perspectives with Glenn Gooding” podcast, providing actionable insights and strategies for making informed shipping decisions and delivering exceptional customer experiences.”

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Host: Richard Howells, SAP

Richard Howells has been working in the Supply Chain Management and Manufacturing space for over 30 years. He is responsible for driving the thought leadership and awareness of SAP’s ERP, Finance, and Supply Chain solutions and is an active writer, podcaster, and thought leader on the topics of supply chain, Industry 4.0, digitization, and sustainability.

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Host: Nicole Smythe, SAP

Nicole Smythe is a marketer, blogger, and podcaster in the Digital Supply Chain and ERP space at SAP. With a Master’s degree in Global Supply Chain Management and various field experiences, she hopes to bring a fresh, new perspective to the space with her active marketing contributions, focusing on topics like market trends, emerging technology, and the next generation of workers.  

Useful Links:

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Learn more about the impact of e-commerce on supply chain logistics & how to bring out your best.  

• SAP Supply Chain Management





• SAP Supply Chain Management: Logistics





• SAP Insights: Supply Chain





• Parcel Perspectives with Glenn Gooding: Home Page

Follow Us on Social Media

• Glenn Gooding: LinkedIn





• iDrive Logistics: LinkedIn, Home Page





• Richard Howells: LinkedIn, X





• Nicole Smythe: LinkedIn, X





• SAP Digital Supply Chain: LinkedIn, X

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The post Episode 89: The Rise of E Commerce: The Impact on Logistics and Last Mile Delivery with iDrive Logistics’ Glenn Gooding first appeared on The Future of Supply Chain.