Experience & Excellence: The Rise and Fall (and Rise Again) of Customer-First Companies
Update: 2025-01-29
Description
Join host Joe Taylor Jr. as he explores the fine line between customer experience triumphs and costly missteps. From Starbucks’ turnaround to Walgreens’ recent struggles, Joe breaks down what happens when businesses lose sight of what truly matters—delivering a great customer experience at its core. Tune in to hear how plexiglass barriers and impersonal service can drive customers away and why Zappos is still more than just a shoe store. Let’s take a sharp, insightful look at where companies go wrong and how they can course-correct before they lose touch with their customers.
Episode Links
Episode Links
Comments
In Channel
Download from Google Play
Download from App Store
United States00:00
00:00
x
