DiscoverAgent Survival Guide PodcastFAQs About the Medicare Call Recording Requirements
FAQs About the Medicare Call Recording Requirements

FAQs About the Medicare Call Recording Requirements

Update: 2024-11-16
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CMS requires marketing, sales, and enrollment calls between agents and clients to be recorded. If you have questions about these call requirements, this is the episode for you!

  


Read the text version

  


Contact the Agent Survival Guide Podcast! Email us ASGPodcast@Ritterim.com or call 1-717-562-7211 and leave a voicemail.

 


Resources:

Cybersecurity Best Practices for Insurance Agents: https://link.chtbl.com/ASG515


Contact Integrity Support: support@clients.integrity.com


FAQs About Third-Party Marketing Organizations (TPMOs) Disclaimers: https://link.chtbl.com/ASG6225


Helping Medicare Clients Who Have Powers of Attorney or Conservatorships: https://link.chtbl.com/ASG505


Learn more about MedicareCENTER: https://integrity.com/MedicareCENTER/


Insurance Agents as TPMOs: What CMS Compliance Regulations Mean for You: https://link.chtbl.com/ASG622


Medicare Grievances & How Insurance Agents Can (Try To) Prevent Them:  https://ritterim.com/blog/medicare-grievances-how-insurance-agents-can-try-to-prevent-them/


Meet Your Sales Team: https://ritterim.com/meet-your-sales-team/


Register with Ritter: https://app.ritterim.com/public/registration/


Ritter Blog Compliance Section: https://ritterim.com/blog/compliance/


Rules for Hosting a Compliant Medicare Educational Event: https://ritterim.com/blog/rules-for-hosting-a-compliant-medicare-educational-event/


Rules for Hosting a Compliant Medicare Sales Event: https://ritterim.com/blog/rules-for-hosting-a-compliant-medicare-sales-event/


Terms of Service for Integrity: https://integrity.com/terms-of-service/


The Ritter Compliance Program: https://docs.ritterim.com/compliance/compliance-at-ritter/


What to Know About SOAs in Medicare Health and Prescription Drug Sales: https://ritterim.com/blog/what-to-know-about-soas-in-medicare-health-and-prescription-drug-plan-sales/


Where It All Begins: Obtaining Permission to Contact for Medicare Sales: https://ritterim.com/blog/where-it-all-begins-obtaining-permission-to-contact-for-medicare-sales/


 


References:

“Agent Broker Marketing Frequently Asked Questions.” CMS, Centers for Medicare & Medicaid Services, www.cms.gov/files/document/agent-broker-marketing-faqs-10-19-2022.pdf. Accessed 4 Oct. 2024.


“Employer Group Waiver Plans (EQWPs).” CMS.Gov, Centers for Medicare & Medicaid Services, www.cms.gov/medicare/coverage/prescription-drug-coverage-contracting/employer-group-waiver-plans-egwps. Accessed 4 Oct. 2024.


“Security Overview.” Twilio, Twilio, www.twilio.com/en-us/legal/security-overview. Accessed 4 Oct. 2024.


 


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Ritter on Facebook, https://www.facebook.com/RitterIM Instagram, https://www.instagram.com/ritter.insurance.marketing/ LinkedIn, https://www.linkedin.com/company/ritter-insurance-marketing TikTok, https://www.tiktok.com/@ritterim X (fka) Twitter, https://twitter.com/RitterIM and Youtube, https://www.youtube.com/user/RitterInsurance   


Sarah on LinkedIn, https://www.linkedin.com/in/sjrueppel/ Instagram, https://www.instagram.com/thesarahjrueppel/ and Threads, https://www.threads.net/@thesarahjrueppel 


Tina on LinkedIn, https://www.linkedin.com/in/tina-lamoreux-6384b7199/

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FAQs About the Medicare Call Recording Requirements

FAQs About the Medicare Call Recording Requirements

Sarah J. Rueppel | Ritter Insurance Marketing