FTC: Uber's Uber One Service Deceptive, Hard to Cancel
Update: 2025-12-16
Description
The Federal Trade Commission has expanded its lawsuit against Uber, accusing the ridesharing company of deceptive practices with its Uber One subscription service. The FTC alleges false claims and a complex cancellation process, adding several states to the case. Uber disputes these claims, stating customers can cancel within twenty seconds. However, the FTCs amended complaint contradicts this, claiming cancellation involves up to thirty-two actions. This legal action coincides with a push for click-to-cancel rules, with states like California, New York, and Illinois having their own laws.
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