DiscoverWorkLife with Adam GrantFaking Your Emotions at Work
Faking Your Emotions at Work

Faking Your Emotions at Work

Update: 2018-04-04103
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Description

You manage your own emotions at work—and your coworkers’ and customers’ emotions too. How do you do that without burning out? To find out how to get into character, deliver a great performance, and avoid exhaustion, Adam talks with actor John Lithgow and takes you inside the call center at Zappos and the hospitality philosophy of an acclaimed restauranteur. This episode is brought to you by Accenture, Bonobos, JPMorgan Chase & Co., and Warby Parker.



Find the transcript at: go.ted.com/worklifeemotions

Comments (4)

Panther94

11 hours on one phone call, and she wasn't fired?

Feb 20th
Reply

Kamille Verde

also since she worked a whole 11hrs ? she wasted alot of the companies money ..was there any other calls ?

Mar 14th
Reply

Kamille Verde

i understand i used to work in a call center then i moved on to quality assurance programming scripts ..

Mar 14th
Reply

Deandre Allen

yay

Apr 15th
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Faking Your Emotions at Work

Faking Your Emotions at Work

TED