Father's Day - The Quality Podcast with my Dad
Update: 2020-09-08
Description
What else would you do on Father's day other than discuss quality and process...but with your dad!
Listen to my interview with former Quality manager and trainer Bert Jones as we talk about what has changed and what hasn't in the last 50 years in quality and processes.
Ultimately, the customer still defines what quality means, and this applies to what they receive, but also how you interact with them.
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