Frictionless Ordering & Smarter Tech with Johnathan Chen
Update: 2025-03-10
Description
On this episode of Give an Ovation, Johnathan Chen, CEO and Co-Founder of 5&5, joins Zack Oates to discuss how restaurants can optimize their technology stack to improve operations and guest experience. With years of experience in restaurant tech and digital services, Johnathan shares insights on streamlining systems, avoiding tech overload, and ensuring that technology serves the guest—not complicates their journey.
Zack and Johnathan discuss:
- The biggest tech challenges restaurants face today
- How to reduce friction in the ordering process
- Why simplicity is the key to a great guest experience
- The impact of too many disconnected tools in restaurant operations
- How top brands are using technology the right way
Follow Johnathan Chan & 5&5:
- Website: https://5and5.com/
- LinkedIn: Johnathan Chen
Thanks, Johnathan! 🎉
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