DiscoverCoaching for LeadersFrom Command and Control to Serve and Support, with Marisol Bello
From Command and Control to Serve and Support, with Marisol Bello

From Command and Control to Serve and Support, with Marisol Bello

Update: 2026-03-13
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Marisol Bayo, Executive Director of the Housing Narrative Lab, discusses her experience in the Coaching for Leaders Academy. Initially drawn by a podcast episode, she sought to improve her leadership skills and foster a new culture within her early-stage organization. Marisol highlights the Academy's focus on internal work and self-awareness, detailing challenges in translating vision into action and managing ambiguity. She shares practical steps, like the "stop, breathe, listen" practice, to refine her communication, moving from perceived command-and-control to a more collaborative, question-led approach. This shift was crucial in ensuring her ideas were received as collaborative brainstorming rather than directives, ultimately fostering a more effective and supportive team environment. The episode concludes with a reflection on the significant impact a leader's words can have and an invitation to join the Academy.

Outlines

00:00:00
Introduction and Leadership Development Journey

Marisol Bayo, Executive Director of the Housing Narrative Lab, shares her background and mission. She discovered the Coaching for Leaders podcast and Academy through Marshall Goldsmith, seeking to enhance her leadership and organizational culture, particularly navigating challenges and ambiguity in an early-stage organization.

00:07:11
Internal Work, Communication Shifts, and Practical Application

Marisol describes the Academy's emphasis on internal work and self-awareness, focusing on translating strengths into action. She details efforts to improve her relationship with her deputy director through clarified roles and feedback. A key challenge was her communication style, where enthusiastic ideas were perceived as orders, leading her to adopt a "stop, breathe, listen" practice and shift towards leading with questions and intentional brainstorming.

00:15:10
The Impact of Leadership Voice and Academy Invitation

Dave reflects on how leaders' words can be perceived as directives, even with good intentions, commending Marisol's self-examination. Marisol explains her intentional shift to leading with questions and collaborative brainstorming. Dave concludes by emphasizing the power of a leader's voice and encourages listeners to apply to the Coaching for Leaders Academy during critical inflection points.

Keywords

Coaching for Leaders Academy


A program offering structured group coaching to help leaders navigate critical inflection points and enhance their leadership skills.

Housing Narrative Lab


An organization focused on building public understanding and support for housing solutions through research and storytelling.

Leadership Communication


Strategies and practices for effective communication in leadership, including active listening, asking questions, and adapting style to avoid misinterpretation.

Internal Work and Self-Awareness


The process of self-reflection and understanding one's strengths, weaknesses, and impact on others, crucial for leadership development.

Command and Control vs. Serve and Support


The shift in leadership philosophy from authoritarian management to an empowering, collaborative approach focused on enabling the team.

Inflection Points in Leadership


Critical moments in a leader's career that require adaptation and growth, often supported by leadership development programs.

Q&A

  • What is the Housing Narrative Lab and its mission?

    The Housing Narrative Lab uses narrative research and storytelling to increase public understanding and support for housing solutions.

  • How did Marisol discover the Coaching for Leaders podcast and Academy?

    Marisol found the podcast through an episode with Marshall Goldsmith, which led her to explore more content and eventually join the Academy.

  • What was Marisol's biggest leadership challenge?

    Her main challenge was translating her vision into practical actions and shifting her communication style, as her enthusiastic ideas were often perceived as orders.

  • What practical step did Marisol take to improve her communication?

    She implemented a "stop, breathe, listen" practice before speaking in conversations to ensure more thoughtful contributions.

  • How did Marisol adapt her communication to be more collaborative?

    She shifted to leading with more questions and being intentional about brainstorming, sometimes in smaller groups, to foster collaboration.

  • Why is it important for leaders to be aware of their communication's impact?

    Leaders' words carry significant weight, and even subtle remarks can be interpreted as directives, potentially stifling team creativity if not managed carefully.

  • What are "inflection points" in leadership?

    These are critical moments or transitions in a leader's career that require adaptation and growth for continued effectiveness.

Show Notes

Academy alum Marisol Bello of The Housing Narrative Lab joins Dave to share how she made the shift from command and control to serve and support.


Are you at an inflection point? Applications to the Coaching for Leaders Academy are open until Friday, March 20th. Visit the Coaching for Leaders Academy page to apply.

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From Command and Control to Serve and Support, with Marisol Bello

From Command and Control to Serve and Support, with Marisol Bello