Goldman: Small businesses using AI say it has a positive impact — and not because it is replacing workers
Update: 2025-10-28
Description
Small businesses across the US are surprisingly optimistic about the future, with nearly 80% expecting improvements over the next year. AI is a significant factor, with most owners reporting positive impacts on their businesses. AI is being used creatively, from menu creation to employee training, and is seen as a helpful tool rather than a job replacement. Despite concerns about rising costs and job market uncertainty, small business owners plan to grow and are eager to integrate AI into their operations, with only a tenth having started to do so.
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