Handwritten Notes as a CX Strategy to Surprise & Delight with David Wachs of Handwrytten | Episode 091
Description
David Wachs, founder and CEO of Handwritten, joins the show to discuss how automated handwritten notes can create meaningful customer connections at scale. He and Alex explore the power of personalized outreach, the role of robotics in writing thank-you notes, and how businesses can use this approach to surprise, delight, and build stronger relationships with their customers.
Chapters:
00:00 - Why handwritten notes still matter
02:22 - Introducing David Wachs of Handwritten
02:36 - How robots write handwritten notes
04:09 - Scaling personalization with automation
05:57 - The power of thank-you notes in business
10:29 - Inside Handwrytten’s robot-powered facility
13:41 - Handwritten notes as a CS game-changer
16:04 - Turning complaints into superfans
23:07 - How handwritten notes surprise and delight
25:58 - Common mistakes to avoid with automation
30:16 - The role of data in personalized outreach
Enjoy! I know I sure did…
David's LinkedIn: https://www.linkedin.com/in/davidwachs/
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