Description/Shownotes

What if your company could launch its first AI agent in just two weeks?

That’s exactly what Mollie Bodensteiner, SVP of Operations at Engine, accomplished — and the results are game-changing: $2M in projected annual savings, a 67% lift in sales rep productivity, and CSAT scores above 90%.

Mollie shares the real story of implementing AI at scale, why ruthless prioritization matters, how to avoid the “Frankenstack” trap, and why AI should be seen as a growth enabler, not a cost-cutting exercise.

Whether you’re leading a small team or scaling globally, Mollie’s practical playbook will help you cut through the noise, drive adoption, and build AI solutions that stick. Tune in to hear how Engine’s agile approach turned imagination into execution—and why trust, people, and culture are still the ultimate differentiators.

Key Moments:

00:00 AI Philosophy & Common Challenges

02:44 Ruthless Prioritization and AI Rollout

08:04 Mollie Bodensteiner’s Background and Engine's AI Journey

14:40 AI Implementation and Customer Experience Impact

28:07 AI Agents in Sales and Coaching

34:48 AI in Professional Training and Education

38:06 Human-AI Collaboration and Adoption Challenges

48:34 Ensuring AI Quality and Risk Management

51:45 Choosing and Evaluating AI Tools

01:00:54 Underhyped AI Applications

01:03:00 Lightning Round

–

Are your teams facing growing demands? Join CX leaders transforming their AI strategy with Agentforce. Start achieving your ambitious goals. Visit salesforce.com/agentforce

Mission.org is a media studio producing content alongside world-class clients. 
Learn more at mission.org

Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.