DiscoverAfter HoursHow Bad is Airline Service, Really? And Other Customer Service Complaints
How Bad is Airline Service, Really? And Other Customer Service Complaints

How Bad is Airline Service, Really? And Other Customer Service Complaints

Update: 2018-10-311
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Youngme and Mihir welcome their colleague Ryan Buell to discuss whether airlines deserve their reputation for terrible customer service. They also share other customer service pet peeves, as well as their personal “Customer Experience Picks.”


For interested listeners:



You can email Youngme, Mihir, and Felix with your comments and ideas for future episodes at: harvardafterhours@gmail.com.

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How Bad is Airline Service, Really? And Other Customer Service Complaints

How Bad is Airline Service, Really? And Other Customer Service Complaints

HBR Presents / Youngme Moon, Mihir Desai, & Felix Oberholzer-Gee