How Do You Know It's Time to Hire an Agency President?
Wondering if it's time to hire an agency president? If you're feeling like the burden of the day-to-day is holding you back, it might be time! Are you being stretched in too many directions? Are you wondering how to find the right person to help run your agency? Every agency reaches the point of choosing to stay on that plateau or hire a leader capable of reaching the next level.
In this episode, we'll cover:
- Signs it's time to hire an agency president.
- How to find an agency president.
- Onboarding an agency president.
I talked to Doug Joseph, the Founder and CEO of Serif Creative. Serif started as a video production company, before adding additional services including brand strategy, creative storytelling, and digital marketing. There came a point in Doug's journey of founding and leading Serif when he realized he needed help with certain aspects of the agency. He is here to talk about why he chose to hire a president and how he found a great person for the job.
Signs It's Time to Hire an Agency President
Doug's strength and desire have always been creative storytelling. This is what led him to create an agency in the first place. However, "I'm a big picture guy," he says. "I'm not good with the day-to-day details." It's that self-awareness that led Doug to the conclusion that he needed to bring on a president.
What Doug realized is by finding someone with strengths opposite of his, each of them was able to focus their time and attention on the aspects of the business that they were passionate about. Meanwhile, there is peace of mind knowing the other parts of the business are being taken care of by someone who is equally passionate about what they do.
How to Find an Agency President
When Doug decided it was time to hire a president to allow his agency to grow, he was looking for someone to handle the aspects of the agency he was less passionate about. A large part of hiring for the position was giving the person flexibility to create his own position based on the needs they identified. Serif Creative's President brought a keen ability for acquiring new projects and a strength in providing digital services. Both were welcome additions to the business.
"It's all about desire," Doug explains. "If a person is passionate about the work they are doing, then there is less management of that position required. When there is less desire, more management and more accountability are required."
A great resource for finding someone to help lead your agency is through your professional network. However, Doug says to use caution when hiring friends or friends of your team members as it can create awkward situations if they're not a good fit.
Onboarding an Agency President Your Team Will Love
Serif Creative's President had mutual friends with Doug and was doing freelance work at the time the two met. Doug hired him to provide consultation on certain agency issues. This resulted in an increase in business, including a retainer from a Fortune 500 client. Doug felt comfortable offering the consultant the permanent position because he was confident in his skills and ability. Additionally, it allowed the team to all become familiar before adding him on at a management level.
Bottom line, Stop being Chief Everything Officer. Find a way to do what you're good at, whether that involves acquiring work or producing work. Find someone who shares your goals for the agency and passion for clients but brings different strengths. This can help your agency land new clients, produce new service offerings, or otherwise grow and thrive.
Would you like a 90% close rate on the deals you want?
It took my agency years to develop a solid foot in the door offer that converted at a high rate. And, Ian has spent the last 10 years developing his too. That's why we decided to collaborate and create the FITD framework to share with other agency owners.
If you want to learn more check out FootInTheDoorFramework.com. You can discover the exact framework that Ian and I created so you can be successful. Close deals faster, stop giving away strategy for free and win the deals you want. When you have the right framework, you will find your sales process is scalable. You can even step away from sales and so you can spend your time working on the best.