What do you do when the world changes faster than your workforce can adapt?

Carlee Wolfe, AVP, Leader Development and Organizational Effectiveness, Hyatt Hotels, shares how she’s helping over 125,000 employees stay ahead—by building leadership capabilities that thrive in uncertainty and unlock transformation.

Carlee reveals how Hyatt diagnoses leadership gaps, drives behavior change at scale, and develops future-ready leaders through a culture of continuous learning, curiosity, and experimentation. From AI adoption to people-first transformation, this episode is packed with strategy, humanity, and actionable insight.

Chapters

00:00 Navigating Leadership in Uncertain Times

02:00 The Impact of Sports on Leadership Development

02:58 Understanding Leadership Roles at Hyatt

03:54 Identifying Leadership Capability Challenges

08:01 AI's Role in Leadership and Organizational Change

12:02 Overcoming Barriers to AI Adoption

14:11 The Dangers of the 'All-Knowing' Leader

16:54 The Importance of Continuous Learning in AI Transformation

18:40 Learning Out Loud: A Leadership Approach

21:10 Curiosity as a Business Competency

24:45 Diagnosing Leadership Capability Gaps

28:28 Building Leadership Capabilities at Scale

32:49 Sustaining Leadership Development

37:04 First Steps for CEOs in Leadership Development

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