"The universe is going to test you to see how badly you want it. When it gets tough, it’s not punishment — it’s a test. Rise to it." — Katherine Banks

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Episode Summary:

What do interior design, hair salons, and hospital construction have to do with building a thriving cleaning business? Everything — if you’re Katherine Banks. In this episode, Katherine shares how she transformed a search for flexibility and freedom into a growing cleaning business with 10+ technicians in just under two years. Learn what it really takes to grow, what mistakes to avoid, and why investing in your hiring process is non-negotiable.

Key Topics:

• Transitioning careers with intention (from design to hair to cleaning)
• Building a scalable business with a vision to become an absentee owner
• Navigating the daily “grime” of staffing and team building
• Smart investments in hiring and tracking technician success
• Using hiring metrics to improve retention
• Leadership lessons from CBF and creating a workplace of value
• How to overcome ghosting and hiring frustrations with strategy
• Why your ad spend matters more than you think

Guest’s Information:

Katherine Banks

Founder & Owner, Best Day Housecleaning

Geneva, IL

🌐 Website: www.bestdayhousecleaning.com

📺 Youtube: https://www.youtube.com/@BestDayHousecleaning

📸 Instagram: @bestday_housecleaning

Katherine is building a reputation for excellence in the Geneva, IL community with a focus on company culture, employee retention, and scalable systems. As a CBF member, she's growing a cleaning company that not only delivers top-tier service but also aspires to become one of the best places to work.

Connect with Jeannie:

• Website: jeanniehenderson.com
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• Linkedin: https://www.linkedin.com/in/jeanniehenderson