DiscoverEcommerce Society PodcastHow to Get Mega Loyal Repeat Customers To Buy Again & Again
How to Get Mega Loyal Repeat Customers To Buy Again & Again

How to Get Mega Loyal Repeat Customers To Buy Again & Again

Update: 2024-05-17
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Repeat customers are the bloodline of your business- you need them and you want more of them. Customer Loyalty is kind of this weird buzzword but it can be hard to actually know HOW to get it- what do you need to do. In this episode of Ecommerce Society, I will show you HOW to get more repeat customers, why you want them, and 5 things you can start doing today to get them in your business. 


I also use real examples- for example I just spent $150 this morning with the brand, Dressed in Lala. This was my second order with them in the span of one month- why and how did they get me to spend $150 on top of the $57 I spent with them the first time……..Listen to find out.


 


Takeaways


  • Repeat customers spend 67% more than new customers per transaction.

  • Repeat customers contribute to approximately 40% of the revenue for an online store.

  • To get repeat customers, focus on creating a positive customer experience.

  • Implement a customer loyalty program and send regular email campaigns.

  • Improve customer service and use post-purchase emails to stay connected with customers.

  • Create memorable packaging to enhance the unboxing experience.

  • Don't be afraid to ask for the sale and promote your products.


 


Chapters


  • 00:00 Introduction: The Importance of Repeat Customers

  • 08:29 Building Trust and Loyalty through Positive Experiences

  • 13:04 Tips for Getting More Repeat Customers

  • 29:29 Asking for the Sale: Don't Be Afraid to Promote Your Products

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How to Get Mega Loyal Repeat Customers To Buy Again & Again

How to Get Mega Loyal Repeat Customers To Buy Again & Again

Kerrie A. Fitzgerald