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How to set SMART Goals and KPI for Customer Success?

How to set SMART Goals and KPI for Customer Success?

Update: 2020-03-19
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Customer Success is a powerful way to drive customer engagement, performance and results. When you define SMART objectives for customer success it becomes even more powerful. In this episode we are discussing



  • Why are SMART goals are important for customer success?

  • Where to look for areas for defining SMART objectives?

  • Where to start when defining SMART goals?


If you find ideas and value in this episode, please share it with your team and network. 


Blog Post: https://wittigonia.net/en/digital-marketing-sales-funnel-campaign-budget/ 


#CustomerSuccess #KPI #OKR #Leadership



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How to set SMART Goals and KPI for Customer Success?

How to set SMART Goals and KPI for Customer Success?

Thomas Wittig | WITTIGONIA