How to tell a customer that they have to do something when they don't want to
Update: 2020-05-11
Description
When it comes to post COVID19 business practices, they will be different, however, some customers won’t want to abide by the changes of distancing and cleanliness therefore the importance of preparing your frontline team, management and yourself for a post COVID19 Customer Journey is critical to ensure that there is the support for each other and that customers who are doing the right thing are not turned away.
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