Humans and AI Bots Blur in the World's Call Center Capital

Update: 2024-08-27

Description

Call centers in the Philippines, the world’s second-biggest outsourcing center after India, are embracing artificial intelligence - and it’s radically changing what it looks and sounds like to work there.

On today's Big Take Asia Podcast, host Rebecca Choong Wilkins demos the Sanas AI app and talks to Bloomberg's Saritha Rai about the industry's rapid transition and what it might mean for workers around the world.

See omnystudio.com/listener for privacy information.

Comments

Top Podcasts

The Best New Comedy Podcast Right Now – June 2024 The Best News Podcast Right Now – June 2024 The Best New Business Podcast Right Now – June 2024 The Best New Sports Podcast Right Now – June 2024 The Best New True Crime Podcast Right Now – June 2024 The Best New Joe Rogan Experience Podcast Right Now – June 20 The Best New Dan Bongino Show Podcast Right Now – June 20 The Best New Mark Levin Podcast – June 2024

In Channel

Why Elon Musk Is Opening His Wallet for Donald Trump

2024-11-0128:24

Can the World Count on the Dollar If It Can’t Count on Smooth Elections?

2024-10-3116:05

Silicon Valley Elites Want to Block the Sun. Not Everyone’s On Board

2024-10-3017:02

The US Pledged to Contain China’s Tech Ambitions. It’s Not Working

2024-10-2917:12

Wall Street Is Betting Big on a Trump Win

2024-10-2817:31

So Your Business Went Viral. Now What?

2024-10-2520:31

To Save the Amazon, Brazil Is Betting You Can’t Just Save the Trees

2024-10-2416:11

It’s Close. Very Close.

2024-10-2315:05

How China’s BYD Became King of the Affordable EV

2024-10-2219:34

The Big (Climate) Short

2024-10-2114:57

What Happens When Your School Thinks AI Helped You Cheat

2024-10-1816:56

How Courts Are Already Shaping the 2024 US Election

2024-10-1718:13

Bloomberg’s Trump Interview: Inside His Economic Vision for a Second Term

2024-10-1630:02

How an Infamous Vietnamese Businesswoman Engineered a $12 Billion Fraud

2024-10-1521:12

Insurers Are Struggling to Keep Up With Disasters Like Helene and Milton

2024-10-1419:24

How Uber and Lyft Used ‘Lockouts’ to Deny NYC Drivers Millions

2024-10-1122:53

When Will We Know Who the Next President Is?

2024-10-1020:36

Could Contaminated Water Dull Perrier’s Sparkle?

2024-10-0919:17

Inside the Succession Drama at a Hong Kong Property Dynasty

2024-10-0816:32

One Year Later, a Region in Conflict

2024-10-0716:02

00:00

Humans and AI Bots Blur in the World's Call Center Capital

Bloomberg and iHeartPodcasts

#box-pro-ellipsis-173064006442665{-webkit-line-clamp:2;}Humans and AI Bots Blur in the World's Call Center Capital

Humans and AI Bots Blur in the World's Call Center Capital

Bloomberg and iHeartPodcasts

Humans and AI Bots Blur in the World's Call Center Capital