DiscoverAdvice from a Call Center Geek!If I was Hired To Set up a New Call Center, What Would I do?
If I was Hired To Set up a New Call Center, What Would I do?

If I was Hired To Set up a New Call Center, What Would I do?

Update: 2022-04-18
Share

Description

Let's pretend that I was hired out by a new million-dollar startup that asked me to set up their customer service contact center that they want to run in-house. 

How would I go about doing it, what would I  prioritize, and what are the most important pieces to look at.

This is a great episode for all call center managers that maybe want to change something or improve an aspect of the center.

We discuss:

1) Choosing customer channels
2) What technology is a must, what is a want.
3) Education
4) KPI/Reporting
5) QA Setup for large and small centers.

Follow Tom: @tlaird_expivia
Join our Facebook Call Center Community: www.facebook.com/callcentergeek
Connect on LinkedIn: linkedin.com/in/tlairdexpivia/
Linkedin Group: https://www.linkedin.com/groups/9041993/
Watch us: Advice from a Call Center Geek Youtube Channel
Text Me: Text "security" to 814-247-0633

JOIN US FOR CALL CENTER GEEK OFFICE HOURS
Every Friday from 1 pm-2 pm EST on Linkedin Live
Any question you need to have answered on contact center operations, technology, culture...
Join the Linkedin live event and you can anomalously post your question to me to be answered.
I will be on for the hour no matter what.

Linkedin Live- Call Center Geek Office Hours



Comments 
Download from Google Play
Download from App Store
00:00
00:00
x

0.5x

0.8x

1.0x

1.25x

1.5x

2.0x

3.0x

Sleep Timer

Off

End of Episode

5 Minutes

10 Minutes

15 Minutes

30 Minutes

45 Minutes

60 Minutes

120 Minutes

If I was Hired To Set up a New Call Center, What Would I do?

If I was Hired To Set up a New Call Center, What Would I do?

Thomas Laird