Informal conversations – the key to reducing workplace conflict?
Update: 2025-07-11
Description
In this episode of the Acas Podcast, Terry Duffy (Strategic Lead, Acas) sits down with Professor Richard Saundry (Principle Research Fellow, University of Westminster) to discuss the benefits of upskilling line manages and giving them the confidence to address conflict at the earliest possible stage with an informal conversation.
This is a must listen for anyone with line management responsibilities, HR practitioners and anyone with an interest in good workplace relations.
Further reading: Acas blog - The power of informal conflict resolution at work
Training: Conflict management skills online course
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