E-commerce operations have undergone significant changes in recent years, driven by intense competition, changing consumer behavior, and technological advancements. Our 1st episode of Insider's Talk of Season-2 is "Dynamics in E-commerce Operations and Impact of Industry 4.0" with renowned industry leader Ms. Reena Evans, currently leading Swiggy as the Director of Operations. She is an operations and supply chain management expert with over 17 years of experience leading global organizations in the e-commerce sector. She has previously held leadership positions and steered growth for organizations like Alibaba Group, Flipkart, HSBC, and many more.

In this podcast, she initially elaborates on her professional journey and experiences. She discusses the differentiating factors organizations should have to succeed in this highly competitive market. She also talks about some of the most crucial aspects of e-commerce operations, like stakeholder management, fraudulent activities, cash burning, acquisitions, and many more. Further, she shares her views on the impact of technological advancement on e-commerce operations.