It’s Not the First Impression, It’s the Lasting One That Builds a Legacy
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Transitions are where leadership is most visible, and most vulnerable.
In this episode, Erin shares her most personal stories and leadership strategies for guiding families, residents, and teams through the emotional, unpredictable, and critical moments of change.
You’ll learn:
- The TRUE framework for leading transitions with compassion
- Why the last impression matters more than the first
- How unmet expectations—not clinical failures—drive most litigation
- What to say when you don’t have all the answers
- How to equip your team to respond with empathy, not avoidance
Whether it’s a move-out, a hospitalization, or a shift in care levels, this episode gives you the tools to lead through it with grace—and turn emotional moments into lasting loyalty.
New ED's Playbook to Creating and IMpactful Community Cultrue
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