JD Power’s Martin: Agents Say Insurers Still Miss the Mark on Communication, Flexibility

Update: 2025-10-27

Description

Craig Martin, executive director, insurance intelligence, J.D. Power, discusses findings from a 2025 Independent Agent Satisfaction Study showing despite an improving market, many agents feel underserved by carriers, citing poor communication, unclear risk appetites and a lack of partnership.

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JD Power’s Martin: Agents Say Insurers Still Miss the Mark on Communication, Flexibility

#box-pro-ellipsis-176166572336699{-webkit-line-clamp:2;}JD Power’s Martin: Agents Say Insurers Still Miss the Mark on Communication, Flexibility

JD Power’s Martin: Agents Say Insurers Still Miss the Mark on Communication, Flexibility

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JD Power’s Martin: Agents Say Insurers Still Miss the Mark on Communication, Flexibility