Jennifer Corwin is the Senior Manager of Consumer Insights for the Global Travel and Hospitality and Digital Practices at J.D. Power. She is responsible for thought leadership and providing insights and analyses in the company’s Voice of the Customer research across the travel and hospitality and digital sectors. Her work spans multiple industry verticals within the travel practice (hotels, airlines, rental cars, airports, cruise lines, loyalty programs, and destinations) and across multiple industries within the digital practice (automotive, insurance, utilities, banking, wealth, telecom, and travel).

Ms. Corwin has been with J.D. Power for more than eight years. Prior to assuming her role within the consumer insights team, she provided industry insight and thought leadership within the Global Travel and Hospitality Practice oversight and management of the company’s three major syndicated studies from a research operations standpoint: the North America Hotel Guest Satisfaction Index Study; the North America Airline Satisfaction Study; and the North America Rental Car Satisfaction Study.

Ms. Corwin earned a bachelor’s degree in biomedical sciences and women’s studies from Western Michigan University.