DiscoverTravel Is Your BusinessJoanna Patterson of FlixBus - Next Gen Intercity Bus Service
Joanna Patterson of FlixBus - Next Gen Intercity Bus Service

Joanna Patterson of FlixBus - Next Gen Intercity Bus Service

Update: 2019-04-19
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Description

A mobility provider that has changed the way over 100 million people have traveled -- FlixBus is now taking on the US...Joanna Patterson, Head of Business Development for FlixBus (a unique combination of tech startup, e-commerce platform and sustainable transportation company) joins Marc Raco and Anthony DeRico.



  • How we need more intercity bus travel

  • Bus travel hasn’t innovated quickly, other players haven’t brought technology that makes it better for consumer, and how FlixBus does take a fragmented industry and makes it better to help more people get places

  • A main player in Europe, hoping to be main player in US

  • A few different clicks you can track buses, buses are well maintained, there is a better experience including plugs, wifi, clean,

  • Charter bus operators typically are partners

  • Allows bus companies its to enter the line run business because they don't have to setup a full business model and infrastructure

  • FlixBus in the US trying to convince people to take buses for the first time

  • Being a game changer is a combination of things: great mobile experience and good experience being on the bus, using data to optimize pricing and the network

  • Skewing toward millennials and college students

  • The physical touchpoint with the customer is a driver

  • Being a hand in hand partner in the success ion bus operators

  • The nature of the partnership

  • Important that partners can provide the customer with a good experience

  • Technological capabilities are not important because FlixBus has that capability

  • How treating customers well is very important

  • Management and training of drivers and their interaction with customers  including on the "mobility partner portal"

  • Does maple flavored salmon jerky meet expectations?

  • #NOTICETHEBUSES

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Joanna Patterson of FlixBus - Next Gen Intercity Bus Service

Joanna Patterson of FlixBus - Next Gen Intercity Bus Service

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