DiscoverAfternoons with Relebogile MabotjaKnowler Knows : No Refund-understanding hotel cancellation policies
Knowler Knows : No Refund-understanding hotel cancellation policies

Knowler Knows : No Refund-understanding hotel cancellation policies

Update: 2025-11-06
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Relebogile Mabotja speaks to Consumer Journalist, Wendy Knowler about a Pretoria woman who made a booking for three nights in a Cape Town hotel, and then cancelled within the hour. But she was told she had to forfeit every cent of that payment, because of the hotel’s no refund policy. Relebogile and Wendy chat to Consumer Goods and Services Ombud, Lee Soobrathi about the legalities around “no refund” policies on accommodation bookings.

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Knowler Knows : No Refund-understanding hotel cancellation policies

Knowler Knows : No Refund-understanding hotel cancellation policies

Radio 702