Richard Walsh talks with leadership expert Chris Sprague about effective leadership and its impact on business growth. Chris shares insights into healthy leadership principles and why some ineffective leaders rise to prominence. They discuss self-perception, supportive leadership, and enhancing customer service, as well as developing leadership skills, creating strategic vision, and managing diverse teams. They also explore the intersection of technology and leadership, emphasizing AI's role in workforce development and scaling small businesses. The episode wraps up with thoughts on embracing AI for business growth and the future of leadership analytics.

(0:00 ) Leadership responsibilities and styles
(1:19 ) Guest introduction: Chris Sprague
(1:36 ) Chris Sprague's background and expertise
(2:27 ) Healthy and sustainable leadership principles
(6:47 ) Why ineffective leaders often rise to the top
(8:25 ) The role of self-perception in leadership
(12:07 ) Supportive leadership's effect on customer service
(15:00 ) Training and developing leadership in teams
(18:01 ) Leadership's role in navigating workforce challenges
(21:33 ) Crafting and implementing a three-year strategic vision
(25:22 ) Fostering a strong workplace culture
(27:10 ) Aligning vision with organizational culture
(29:47 ) Managing a diverse, multi-generational workforce
(33:32 ) Strategic planning vs. tactical problem-solving
(35:11 ) Cultivating a problem-solving mindset in business
(40:46 ) Technology's influence on communication and workforce
(42:22 ) Adapting to global demographic and technological shifts
(43:48 ) AI integration in workforce development
(45:19 ) AI solutions for scaling small businesses
(47:24 ) Utilizing AI in leadership training
(49:03 ) AI's role in enhancing training and leadership skills
(52:31 ) The future of AI in leadership and analytics
(55:19 ) AI's impact on customer service and sales strategies
(58:01 ) Embracing inspirational leadership narratives
(1:00:07 ) Catering to diverse audience learning styles
(1:01:03 ) Embracing AI for business growth