Leading from the Heart of the House with Bill Bonbrest
Description
What if the key to unforgettable customer experiences isn’t your product—but your people?
In this energizing conversation, Christine sits down with hospitality powerhouse Bill Bonbrest, former executive at TAO Group and now founder of Bonbrest Advisory. From his early days growing up between restaurants to leading some of the most iconic hospitality brands, Bill shares how “the guest experience can never exceed the team member experience.”
Together, they explore:
• Why front-line teams shape your brand more than any executive ever could
• How to lead with high standards and deep care
• Real-world strategies to build complementary teams and elevate performance
• The mindset shift every leader needs to make about feedback and accountability
Bill’s insights go far beyond hospitality—they’re a masterclass in people-first leadership. Whether you run a team, a restaurant, or a growing company, this episode will shift how you think about culture, coaching, and what it means to lead well.
🎧 Tune in and learn how great leadership starts behind the scenes—and changes everything out front.
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United States
