In this engaging episode, we sit down with Heather Ancrum, Deputy General Counsel at the Atlanta Housing Authority (AHA), to delve into her impactful career and the critical role she plays in advancing the organization’s mission. As the largest housing authority in Georgia and one of the largest in the United States, AHA is committed to addressing affordable housing challenges, and Heather’s legal leadership is central to supporting its strategic goals.

Heather begins by sharing her professional journey, highlighting what led her to an in-house role and ultimately to AHA. She reflects on the pivotal moments in her career that prepared her to take on a leadership position in an organization with such a vital mission.

We then dive into the role of the legal department in supporting AHA’s objectives, including its ambitious goal of delivering 10,000 affordable housing units while fostering thriving communities. Heather discusses how her team works to negotiate contracts, build partnerships with nonprofits, and create holistic solutions that go beyond housing, such as access to healthy foods and essential services through organizations like United Way. She emphasizes how a thoughtful, strategic approach to collaboration amplifies AHA’s positive impact on individuals and families across Atlanta.

Heather also shares insights into some of the trends and challenges shaping her work, from navigating evolving regulations to managing resources in a dynamic environment. She highlights the opportunities for legal departments to step into strategic roles, helping organizations remain mission-focused while addressing broader social and economic issues.

The conversation shifts to legal operations, where Heather discusses her efforts to streamline processes, implement new software, and establish clear contract operating procedures. She illustrates how these initiatives are driving efficiency and creating measurable value within her department.

Finally, Heather reflects on her approach to hiring and retaining top talent, sharing how she fosters a culture of innovation and purpose within her team. From mentoring junior staff to encouraging creativity in problem-solving, Heather provides actionable advice for building and sustaining a strong, forward-thinking legal department.

Whether you’re interested in affordable housing, the intersection of law and social impact, or the strategies that make legal departments thrive, this episode is packed with valuable insights and takeaways.