Listening as a retail superpower: What consumers really want
Update: 2025-08-07
Description
In this episode of The Talking Shop, we are joined by retail strategist Chris Fosdick of PA Consulting to explore why listening is a true “superpower” in today’s competitive retail landscape.
Chris breaks down the latest insights from PA Consulting’s Brand Impact Index, a comprehensive study capturing the views of over 7,000 consumers. We discuss what the data reveals about shifting shopper expectations, the growing demand for authenticity and accountability, and why brands that sideline ESG commitments risk losing consumer trust — and market share.
Chris breaks down the latest insights from PA Consulting’s Brand Impact Index, a comprehensive study capturing the views of over 7,000 consumers. We discuss what the data reveals about shifting shopper expectations, the growing demand for authenticity and accountability, and why brands that sideline ESG commitments risk losing consumer trust — and market share.
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