Welcome to Season 3 of Living the Small Business Life! In our first episode we recap the end of 2024, discussing highs, lows, and market hesitancy.

Then we dive into our strategies for 2025, highlighting plans for growth and customer retention. With personal anecdotes and insights, this episode provides valuable perspectives for small business owners facing uncertain times.

Don't miss out on hearing from upcoming guests and learning effective business strategies - hit subscribe to get the next episodes straight away!

00:00 Welcome to Season Three

00:30 Reflecting on 2024

01:12 Business Hesitancy and Market Uncertainty

03:43 Changes and New Beginnings

05:01 Starting Fresh in 2025

08:54 Launching a New Business

12:38 Strategies for Growth and Retention

22:25 Customer Retention Challenges

24:01 Challenges in Customer Retention

24:57 The Impact of Relationships on Business

27:23 Customer Service and Retention Strategies

29:14 Dealing with Customer Loss

31:12 Balancing New and Existing Customers

33:05 Strategies for Long-Term Customer Relationships

44:18 The Cost of Losing a Customer

48:47 Conclusion and Upcoming Episodes

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