MBJ Process Walk
Update: 2025-04-07
Description
(00:00 ) Chapter 1 - Introduction
(02:03-03:12 ) Chapter 2 - How to use this material
(03:13-07:03 ) Chapter 3 - Observing in McDonald's
(07:04-08:28 ) Chapter 4 - Ordering in McDonald's
(08:29-12:28 ) Chapter 5 - The Speedee System
(12:29-14:15 ) Chapter 6 - Observing in Starbucks
(14:16-15:50 ) Chapter 7 - Ordering in Starbucks
(15:51-21:06 ) Chapter 8 - The LATTE System
(21:07-23:05 ) Chapter 9 - Improving Our Process
(23:06-25:16 ) Chapter 10 - Reflective Questions
(25:17-26:38 ) Chapter 11 - Conclusion & Next Steps
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