Today's Guests: Steve Quach, MD, CEO of Chimera Leadership Group, and Gwen Dooley, NP, VP of People, Growth, and Strategy at CarePoint Health Colorado

Episode Summary:
In this episode of the MGMA Insights Podcast, host Daniel Williams interviews Steve Quach and Gwen Dooley, who are both featured speakers at the upcoming MGMA Leaders Conference. Their session, titled Leading Through the Gray: Unlocking Your Greatest Potential, addresses leadership challenges in uncertain and complex environments. The conversation dives into their professional journeys and offers insights on navigating the gray areas of leadership in healthcare, particularly during times of ambiguity and volatility.

Key Takeaways:

• Understanding Uncertainty in Leadership:
  Steve Quach highlights the difficulty of transitioning from clinician roles to leadership, emphasizing that traditional healthcare training doesn't prepare individuals for the psychological challenges that come with leading in uncertain environments. He explains, “Good leaders don’t avoid discomfort, they run towards it."
• Bridging the Gap Between Clinical and Administrative Roles:
  Gwen Dooley reflects on her transition from bedside care to healthcare administration, acknowledging the divide between the two. She advocates for leadership development to bridge this gap, noting that uncertainty is inherent in both roles.
• Applying the VUCA Framework:
  The concept of VUCA (Volatility, Uncertainty, Complexity, and Ambiguity) was a key theme. Gwen explains that military leaders originally coined this term, which has since been adopted by the business world. The key to managing VUCA? Flexibility, agility, and the willingness to experiment.
• Overcoming Psychological Barriers:
  Both guests stress the importance of recognizing and testing assumptions when faced with uncertainty. “Having a trusted person to help you test those assumptions is essential,” says Gwen. They suggest working with mentors or colleagues to navigate difficult situations.
• The Neuroscience Behind Uncertainty:
  Gwen and Steve share insights on how our brains respond to uncertainty, explaining that while part of our brain craves security, another part thrives on excitement and change. Understanding this duality can help leaders better manage their emotional responses and make more effective decisions.
• Practical Tips for Managing Uncertainty:
  Steve recommends setting aside daily brain space to manage challenges and uncertainty. He emphasizes, “Even 15 minutes to prepare and review each day allows leaders to be more intentional about prioritizing efforts for both short-term and long-term results.”

Resources Mentioned:

• MGMA Leaders Conference – Link to sessions featuring Steve Quach and Gwen Dooley.
• Chimera Leadership Group – Learn more about Steve Quach’s leadership development firm.
• Carepoint Health – Gain more insights about Gwen Dooley.

Be sure to listen to this episode and join the conversation at the MGMA Leaders Conference, where Steve and Gwen will offer further insights into navigating uncertainty and unlocking leadership potential.

Zoll Data Systems
This podcast is brought to you by ZOLL Data Systems software and data solutions for healthcare financial professionals. ZOLL A-R Boost is the comprehensive, automated R-C-M optimization solution suite that automatically finds, corrects, and verifies patient and payer information ​to capture more revenue, reduce administrative burden, and improve the patient financial experience. The #1 Black Book rated Insurance Discovery tool can discover active, billable coverage for more than 40% of claims. Visit www.ZOLLData.com/A-R Boost to learn about the complete solution suite.

MGMA Analytics
In the ever-changing world of healthcare, it's important to leverage data to make informed decisions and quick adjustments to your business, especially regarding your revenue cycle strategy and operations. MGMA Analytics is an advanced cloud-based analytics tool that delivers immediate access to real-time business insights derived from your internal financial, operational and telehealth data, which you can use to keep your practice running at optimal performance. Visit https://www.mgma.com/analytics to learn more.