Listen Top Shows Blog

Making AI Practical in Restaurants with Carl Orsbourn of Invisible

Making AI Practical in Restaurants with Carl Orsbourn of Invisible

Update: 2026-01-20

Share

Description

Carl Orsbourn of Invisible joins Zack Oates to unpack what AI really means for restaurant operators and guest experience. Rather than chasing hype, Carl explains how AI can be used practically to support teams, reduce friction, and create better outcomes for both guests and employees.

Zack and Carl discuss:

Why AI should support people instead of replacing them
How operators can use AI to remove busywork from teams
Where AI can improve consistency and execution
What restaurant leaders often misunderstand about automation
How thoughtful AI adoption can elevate the guest experience

Thanks, Carl!

Links:
https://www.linkedin.com/in/carlorsbourn/
https://www.linkedin.com/company/invisible-technologies-inc-/about/
https://invisibletech.ai/

Comments

In Channel

Fear Is a Clue, Not a Crutch with Dan Simpson of Taziki's Mediterranean Cafe

Fear Is a Clue, Not a Crutch with Dan Simpson of Taziki's Mediterranean Cafe

2026-02-0918:16

How Leaders Make Better Decisions Through Alignment with Fred LeFranc and Kristina Wiltsee

How Leaders Make Better Decisions Through Alignment with Fred LeFranc and Kristina Wiltsee

2026-02-0519:40

Why Easy, Effective, and Enjoyable Wins the Guest Experience with Chris Stevenson of The Empower Group

Why Easy, Effective, and Enjoyable Wins the Guest Experience with Chris Stevenson of The Empower Group

2026-02-0220:47

Making AI Practical in Restaurants with Carl Orsbourn of Invisible

Making AI Practical in Restaurants with Carl Orsbourn of Invisible

2026-01-2021:31

How Investors Really Evaluate Restaurant Brands with Brian Fauver of Hargett Hunter Capital Management

How Investors Really Evaluate Restaurant Brands with Brian Fauver of Hargett Hunter Capital Management

2026-01-1217:38

Building a Global Beverage Brand with Geoff Henry of Gong cha

2026-01-0517:40

Why Real Food Wins with Andrew Pudalov of Rush Bowls

Why Real Food Wins with Andrew Pudalov of Rush Bowls

2025-12-2219:37

The Future of Fast Casual with Frank Paci of Newk’s Eatery

The Future of Fast Casual with Frank Paci of Newk’s Eatery

2025-12-1818:33

Using Feedback to Stay Competitive with Gregory Zamfotis of Gregorys Coffee

Using Feedback to Stay Competitive with Gregory Zamfotis of Gregorys Coffee

2025-12-1527:45

Building Tech that Serves People with Brianne Harvey of Break Bread Consulting

Building Tech that Serves People with Brianne Harvey of Break Bread Consulting

2025-12-1118:10

Connection Over Perfection with Kayla Dillon

Connection Over Perfection with Kayla Dillon

2025-12-0817:04

Empower Your Team, Elevate Your Guests with Geoffrey Toffetti of Frontline Performance Group

Empower Your Team, Elevate Your Guests with Geoffrey Toffetti of Frontline Performance Group

2025-12-0417:04

Founder Spirit to Scalable Systems with Peter Gaudreau of Tacodeli

Founder Spirit to Scalable Systems with Peter Gaudreau of Tacodeli

2025-12-0219:31

From Brand DNA to Guest Love with Melissa Richards-Person of Third Arm Consulting

2025-11-2421:48

Bringing Brazilian Flavor to NYC with Pedro Uchôa of TAP

Bringing Brazilian Flavor to NYC with Pedro Uchôa of TAP

2025-11-2016:09

Detect, Then Train: Rachael Nemeth of Opus Training on AI Interventions that Stick

Detect, Then Train: Rachael Nemeth of Opus Training on AI Interventions that Stick

2025-11-1718:11

From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group

From Fast Food to Full-Service Success with Jay Bandy at Goliath Consulting Group

2025-11-1319:05

The Eye In The Sky That Isn't Creepy with Savi's Brock Weeks

The Eye In The Sky That Isn't Creepy with Savi's Brock Weeks

2025-11-1016:49

Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time

Arjun Sen of ZenMango on Earning the Second Visit, One Guest at a Time

2025-11-0623:26

James Bonanno of Upstream Hospitality on The Power of Fast Feedback

James Bonanno of Upstream Hospitality on The Power of Fast Feedback

2025-11-0316:22

00:00

00:00

x

Making AI Practical in Restaurants with Carl Orsbourn of Invisible

Making AI Practical in Restaurants with Carl Orsbourn of Invisible

Ovation