Managing Client Expectations | Nicole Macdonald, January Made Design
Update: 2020-05-11
Description
TOPICS COVERED
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Nicole's business journey
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How Nicole manages her clients now compared to when she first started
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The documents and systems Nicole has implemented over time to manage client expectations
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Managing client onboarding and information gathering
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Difference between over delivery and out of scope work
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Where to start if you want to implement new client expectation strategies in your business
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