We’ve got Christophe Martel, CEO and Founder of FOUNT, back on Paychex PULSE, an HR Podcast, talking more about the employee experience. Hear as he and host, Rob Parsons talks about friction management – what it is and how it can positively impact the employee experience at your company.

Topics include:

00:00 – Welcome, Christophe Martel

00:52 – What is employee experience (EX)

02:51 – Why is EX important?

03:59 – The cost of work friction

06:20 – How friction lowers productivity

07:44 – The impact on turnover rates

08:32 – Hyper-focused friction management

11:36 – The role of the HR pro

12:09 – How data and technology tools can help

14:44 – The little things matter

17:05 – How HR teams are thinking differently

22:50 – Wrap up

Find out how to build a remote culture and improve the employee experience at www.paychex.com/articles/human-resources/how-to-build-culture-in-a-remote-team.

Want to learn more about the employee experience? Watch our webinar at www.paychex.com/worx/webinar/what-is-employee-experience.

Find out how to establish a positive employee experience with the right toolset at www.paychex.com/worx/webinar/establishing-positive-employee-experience

Learn more about FOUNT at fount-ex.com or request a demo at hello@fount-ex.com.

DISCLAIMER:

The information presented in this podcast, and that is further provided by the presenter, should not be considered legal or accounting advice, and should not substitute for legal, accounting, or other professional advice in which the facts and circumstances may warrant. We encourage you to consult legal counsel as it pertains to your own unique situation(s) and/or with any specific legal questions you may have.